Customer Service - Creating Brand Advocates

Time: 
9.30am to 4.30pm 
 
For: 
All Council Staff
 
Course Overview:
A hands-on workshop open to all council staff who work in a team environment that will assist in the development of effective strategies and solutions to issues when dealing with customers.

Topics covered include:
- Communication strategies
- Team roles
- Professional conduct
- Ensuring every point of contact creates a positive brand advocate

Presenter:
Local Government Association of SA in collaboration with TAFESA



 

Upcoming Short Courses

There are currently no openings available for this course.