Business

Duration: 2 days
Investment: TBA
Delivery options: Face 2 Face 
 

 

Target Audience

Council Staff who are new to Adobe Illustrator CC
 

 

Overview

Create graphics that scale to any size such as logos, patterns, packaging and type.

In course you will learn to create numerous graphics in class, using the standard drawing tools, the pen tool, type, compound paths, effects, layers, masks, patterns, blends, colours, and more.

Mastering Illustrator’s vector pen tool isn’t the most intuitive process, but using our drawing templates, we will help you to learn how to master this tool.

The course will also show you ways to easily create complex shapes out of easy to draw basic components. In the end you’ll be able to use these graphics and techniques on any graphic, whether it’s for print or web.
 

 

Facilitator

Local Government Association of SA in collaboration with TAFESA

 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 2 days
Investment: TBA
Delivery options: Face 2 Face
 

 

Target Audience

Anyone who needs to use In-Design to create documents such as advertisements, flyers, brochures or newsletters, but has little to no experience doing so, would be an ideal participant in this course.
 

 

Overview

This program introduces users to the page layout and design application features of the software. Students will gain a basic understanding of the InDesign Creative Cloud page layout software package and gain knowledge in pre-press print requirements, correct file size and formats, as well as good graphic design elements and principles.
 
This course starts students at the beginning which will give you a sound understanding of the software used within the graphic design/advertising industry and then moves on to more intermediate functions.
 

 

Key Learnings

• The InDesign interface - now where do I find that!
• The setting of InDesign application preferences - specify how you want InDesign documents and objects to behave
• The creation of documents - page size and number, and the saving of files in the correct format
• Adding text and graphics - styling and importing, preparing images in Photoshop to correct colour modes and file formats
• Drawing paths, lines and shapes - using the pen tool and shape tool
• Creating pages - adding pages, master pages and page numbering
• Using layers - the layers panel, creating layers, hiding, showing and locking
• Working with text - creating text frames, threading frames and special characters
• Formatting text - changing characters, choosing fonts and styles, leading, text wrapping, kerning, paragraph and character styles, drop
• caps and nested styles
• Colours and gradients - the swatches panel, spot colours and gradients
• Using graphics - importing, linking and image formats
• Preflighting, packaging - preparing files for printing, preflighting a document, resolving errors, packaging files
• Learn the world of InDesign!

 

Facilitator

Local Government Association of SA in collaboration with TAFESA
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

 

Duration: 2 days 
Investment: TBA
Delivery options: Face 2 Face
 

 

Target Audience

Council Staff who are new to Adobe Photoshop CC
 

 

Overview

Learn to create and retouch graphics and more. Adobe Photoshop is the industry standard photo imaging program and this comprehensive course will teach you how to use its main features. During this course you’ll learn the basics and then rapidly progress through to the more intermediate features.

Photoshop’s features are covered comprehensively including colour correction, photo retouching, output for print or web, layers, masks, paths, filters, type, and more.
 

 

Facilitator

Local Government Association of SA in collaboration with TAFESA
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Duration: Half day
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar
 

 

Target Audience

CEOs, Asset Managers and Senior Finance Officers
 

 

Overview

This session has been developed to assist participants to reflect on experiences in preparing initial Infrastructure and Asset Management Plans and undertake future updates. It focuses on practical tips and traps based on Councils experiences in preparing useful and legislatively compliant plans. Its aim is to provide guidance on the development of practical framework strategies that have regard to source and data constraints to assist with asset management planning decisions.

Key Learnings

• How to determine affordable service standards relevant to particular local circumstances
• The need to base asset maintenance and renewal intervention points on minimising whole of life net economic costs and affordable service levels
• How to manage mismatches between cash flow availability and cash flow need
• The relevance or not of recorded depreciation for asset management planning
• How to resolve conflicts between asset management planning projected needs and long-term financial planning constraints.

 

Facilitator

David Powell, Director - Powell & Co Pty Ltd
David has over 36 years’ experience as a Chartered Accountant including 25 years in Big 4 accounting firms and 10 years as a partner. He consults to clients in a range of industries on IT audit, risk management, internal audit, probity and corporate governance. David is currently the Presiding Member of the Audit Committee for City of Adelaide, City of Burnside, City of Unley, City of Onkaparinga, Roxby Downs Council and formerly a member of the Audit Committee for Southern Region Waste Resource Authority.

 

Additional Information

Please select your preferred delivery method below.
 
To complement this training, you may be interested in attending: 
Long-Term Financial Plans
 
If you would like to attend both of the above full day sessions at a reduced rate (Preparing and Updating Long-Term Financial Plans & Preparing and Updating Asset Management Plans) please select: 

Long-Term Financial Plans & Asset Management Plans

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Duration: Half Day 
Investment: $385 incl GST 
Delivery: Face 2 Face & Webinar

 

Target Audience

All Council employees

 

Overview

Employment terms and conditions in the local government sector is governed by various industrial instruments, including (but not limited to) the Fair Work Act 1994 (SA) and the Local Government Act 1999 (SA),  as well as awards, enterprise agreements and employment contracts. These governing industrial instruments impose a range of different obligations on councils. During this session, we will provide breakdown the how each of these legislative and industrial instruments operate and their interaction. 

 

Key Learnings

• Operation of the Fair Work Act 1994 (SA) and the Local Government Act 1999 (SA);
• The application of industrial awards and enterprise agreements; and
• Binding power of legislative and industrial instruments on contracts of employment.

 

Facilitator

Sathish Dasan, Principal – Employment and Industrial Relations, Governance – Norman Waterhouse Lawyers
Sathish is the Principal in charge of the Norman Waterhouse Employment & Industrial Relations, Insurance, and Governance & Regulatory teams. Sathish has been named as one of Australia’s leading lawyers in Doyle’s Legal Guide for the last ten years and has earned a reputation as one of South Australia’s pre-eminent specialists in the respective fields of industrial relations, local government and administrative law. 

Virginia Liu, Senior Associate – Employment and Industrial Relations – Norman Waterhouse Lawyers
Virginia advises local government and private sector clients in a wide range of litigious and non-litigious matters, in the areas of employment, industrial relations and work health and safety law. Virginia regularly design and deliver training seminars, workshops and presentations for council staff and elected members. 

The Norman Waterhouse Local Government team is the largest of its kind in the State and is widely recognised as the leader in the provision of advice and representation to the local government sector in South Australia. 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half day
Investment: $385 incl GST
Delivery Options: Face 2 Face
 

 

Target Audience

Elected Members
 

 

Overview

This workshop will unpack the principles of building effective working relationships and understanding team dynamics.

Whether it’s working with fellow elected members, with community or strengthening relations with key stakeholders, participants will learn the skills needed to identify their existing strengths, grow their effectiveness and build a team ethos.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Duration: Half Day 
Investment: $385 incl GST 
Delivery: Face 2 Face & Webinar

 

Target Audience

Human Resource Officers, Work Health and Safety Officers, Managers and CEOs

 

Overview

Bullying and harassment can have a significant impact not only on the victim, but the culture of the entire organisation. As an employer and a PCBU, councils have a primary duty of care to ensure, so far as reasonably practicable, the health and safety of their employees. That includes ensuring, so far as reasonably practicable, employees are not exposed to the risk of psychological harm from bullying and harassment.

This session will set out what is considered bullying and harassment and how to respond and investigate into complaints to ensure the health and safety of employees and the organisational culture are not jeopardised. 

 

Key Learnings

• Definition of bullying and harassment;
• Obligations under the WHS Act 2011 (SA);
• Reasonable management action taken in a reasonable manner;
• Reporting process and support for your employees; and
• Dealing with disputes. 

 

Facilitator

Sathish Dasan, Principal – Employment and Industrial Relations, Governance 
Sathish is the Principal in charge of the Norman Waterhouse Employment & Industrial Relations, Insurance, and Governance & Regulatory teams. Sathish has been named as one of Australia’s leading lawyers in Doyle’s Legal Guide for the last ten years and has earned a reputation as one of South Australia’s pre-eminent specialists in the respective fields of industrial relations, local government and administrative law. 

Virginia Liu, Senior Associate – Employment and Industrial Relations
Virginia advises local government and private sector clients in a wide range of litigious and non-litigious matters, in the areas of employment, industrial relations and work health and safety law. Virginia regularly design and deliver training seminars, workshops and presentations for council staff and elected members. 
The Norman Waterhouse Local Government Team is the largest of its kind in the State and is widely recognised as the leader in the provision of industrial relations, governance, and regulatory services to the local government sector in South Australia.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half day
Investment: $200 incl GST
Delivery: Webinar
 

 

Target Audience

ChemAlert Search, Stock and Risk Assessment sessions are appropriate for staff responsible for the storage, labeling and/or reporting of chemical products in accordance with the relevant regulations i.e. base level staff, OHS coordinators, site supervisors and safety managers and staff responsible for risk assessments.  
 

 

Overview

LGA Training offers the latest version of ChemAlert Search, Stock and Risk Assessment training modules (V5) individually in two-hour webinar sessions. These sessions are delivered via WebEx, a software program that uses desktop sharing and voice over Internet Protocol (VoIP) technology, giving attendees the flexibility of signing in to training sessions from any location. 
 

 

Key Learnings

As a result of completing ChemAlert 'Risk Assessment' training, participants should be able to perform the following tasks:

• Understand the difference between a Simple and Detailed Risk Assessment
• Create a new Risk Assessment
• Review and input information relevant to a product Risk Assessment
• Follow the Risk Assessment Workflow process

 

 

Facilitator

Qualified trainer from ChemAlert

 

 

Additional Information

For further information on the other ChemAlert components and to enrol, click on the below headings:
 
ChemAlert 'Stock' training
ChemAlert 'Search' training

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

 

Duration: Half day
Investment: $200 incl GST
Delivery: Webinar
 

 

Target Audience

ChemAlert Search, Stock and Risk Assessment sessions are appropriate for staff responsible for the storage, labeling and/or reporting of chemical products in accordance with the relevant regulations i.e. OHS coordinators, site supervisors and safety managers and staff responsible for risk assessments.  
 

 

Overview

LGA Training offers the latest version of ChemAlert Search, Stock and Risk Assessment training modules (V5) individually in two-hour webinar sessions. These sessions are delivered via WebEx, a software program that uses desktop sharing and voice over Internet Protocol (VoIP) technology, giving attendees the flexibility of signing in to training sessions from any location. 
 

 

Key Learnings

As a result of completing ChemAlert 'Search' training, participants should be able to perform the following tasks:

• Locate products on ChemAlert
• Retrieve and review manufacturers’ Safety Data Sheets
• Locate and review Product Details information, including Chemical Footprint and health hazards
• Generate ChemAlert reports and product labels

 

 

Facilitator

Qualified trainer from ChemAlert
 

 

Additional Information

For further information on the other ChemAlert components and to enrol, click on the below headings:
 
ChemAlert 'Risk Assessment' training
ChemAlert 'Stock' training

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

Duration: Half day
Investment: $200 incl GST
Delivery: Webinar
 

 

Target Audience

ChemAlert Search, Stock and Risk Assessment sessions are appropriate for staff responsible for the storage, labeling and/or reporting of chemical products in accordance with the relevant regulations i.e. base level staff, OHS coordinators, site supervisors and safety managers and staff responsible for risk assessments.   
 

 

Overview

LGA Training offers the latest version of ChemAlert Search, Stock and Risk Assessment training modules (V5) individually in two-hour webinar sessions. These sessions are delivered via WebEx, a software program that uses desktop sharing and voice over Internet Protocol (VoIP) technology, giving attendees the flexibility of signing in to training sessions from any location. 
 

 

Key Learnings

As a result of completing ChemAlert Stock training, participants should be able to perform the following tasks:

• Create a Hierarchy of storage locations
• Manage, copy or delete Locations within the Hierarchy
• Add, edit, copy or delete products from Inventory
• Input specific quantities of products into Inventory
• Generate and review stock reports including Hazardous Chemicals registers and Dangerous Goods listings

 

 

Facilitator

Qualified trainer from ChemAlert
 

 

Additional Information

For further information on the other ChemAlert components and to enrol, click on the below headings:
 
ChemAlert 'Risk Assessment' training
ChemAlert 'Search' training

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

 

Duration: 1 Day 
Investment: $605 incl GST
Delivery: Face 2 Face
 

 

Target Audience

Staff responsible for safety aspects relating to chemicals used in the workplace, such as purchasing officers, store personnel, base-level users and any other users responsible for searching and identifying products used on-site, as well as accessing and creating Risk Assessments.
 

 

Overview

The ChemAlert Search, Stock and Risk Assessment course (V5) incorporates navigation through the application, product searching, product-specific reporting and Risk Assessments. Participants will be trained on the Stock Management module, including the establishment of site-specific stock registers and stock holdings to create a customised council-specific database. Stock reports such as Hazardous Chemicals registers, Dangerous Goods listings and other critical reports will be generated and analysed by participants. Participants will also learn how to locate existing and create new risk assessments.
 

 

Key Learnings

Search

• Locate products on ChemAlert
• Retrieve and review manufacturers’ Safety Data Sheets
• Locate and review Product Details information, including health hazards,  First Aid and PPE
• Generate ChemAlert reports and product labels

 
Stock

• Establish a Stock Register and create a Site Hierarchy of Stock Holdings
• Add, edit or remove products from the Stock Register and specific Stock Holdings
• Input specific quantities of products into Stock Holdings
• Generate and review stock reports including Hazardous Chemicals registers and Dangerous Goods Listings

 
Risk Assessment

• Create a new Risk Assessment
• Review and input information relevant to a product Risk Assessment
• This course is “hands-on” with participants completing practical exercises designed to reinforce knowledge and ensure that skills can be applied in the workplace.

 

 

Facilitator

Qualified trainer from ChemAlert

 

 

Additional Information

PLEASE NOTE: Each attendee should have access to a laptop with ‘internet access’ to take part in session activities.

If you would like to attend this training via webinar, LGA Training are offering individual Search, Stock and Risk Assessment components in 2 hour sessions.

For further information and to enrol, please select your preferred session:

ChemAlert ''Search" training via Webinar please click here.
ChemAlert "Stock" training via Webinar please click here.
ChemAlert ''Risk" training via Webinar please click here.


For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

 

 

Duration: Half day
Investment: TBA
Delivery: Face 2 Face
 

 

Target Audience

Council staff and volunteers who provide services wholly or partly to children (under 18 years of age), and for supervisors and managers of those staff and volunteers. Please refer to “Mandatory Reporting- Who needs what training?” Note: Council staff and volunteers providing services wholly or partly to children have legal responsibilities as mandated notifiers under the Children’s Protection Act 1993 (SA).

For further information on who should attend please click this link 
 

 

Overview

Orientation Program: 

For new Council staff who provide services partly to children incidental to their overall service provision responsibilities, but do likely to have regular or on-going contact with children. This could include managers and supervisors of those providing services to young people, some library staff, swimming pool and recreation and community centre workers.

Refresher Program: 
For Council staff and volunteers who have completed the one-day accredited training program more than 3 years ago. The Families SA standard is for those mandated notifiers to undertake a refresher program every 3 years.
 

 

Key Learnings

On completion of this session participants will be aware of:

• The legal and policy framework for a shared responsibility for keeping children safe
• How values, attitudes and experiences may impact on the understanding of child abuse
• The legal responsibility to notify and suspicion of abuse or neglect
• Procedures for reporting to the Child Abuse Report

Note: The morning session alone does not fulfill the requirements of the Families SA one day accredited program. To achieve accreditation participants must also attend the afternoon “Responding to Children Module”.
 

 

Facilitator

Margaret Heylen, our program facilitator is a qualified social worker who has worked in the area of child protection, and is an accredited Families SA trainer of the Child Safe Environment modules. In addition to her experience in the area of child protection, Margaret has had extensive experience as a Social Planner in the Local Government and State Government sectors.
 

 

Additional Information

This experience encompasses development of LGA Policy and Guidelines for Councils in South Australia. In particular Margaret authored the “LGA Child Safe Environment Guidelines, November 2010” which is available via the LGA website under “Manuals, Codes & Guidelines”.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 
 

Duration: 1 Day 
Investment: TBA
Delivery: Face 2 Face
 

 

Target Audience

Council staff and volunteers who provide services wholly or partly to children (under 18 years of age), and for supervisors and managers of those staff and volunteers. Please refer to “Mandatory Reporting- Who needs what training?” Note: Council staff and volunteers providing services wholly or partly to children have legal responsibilities as mandated notifiers under the Children’s Protection Act 1993 (SA).
 
For further information on who should attend please click this link 
 

 

Overview

Orientation/Refresher Module” (9:30am to 12:30pm)

Orientation Program:
For new Council staff who provide services partly to children incidental to their overall service provision responsibilities, but do likely to have regular or on-going contact with children. This could include managers and supervisors of those providing services to young people, some library staff, swimming pool and recreation and community centre workers.

Refresher Program: 
For Council staff and volunteers who have completed the one-day accredited training program more than 3 years ago. The Families SA standard is for those mandated notifiers to undertake a refresher program every 3 years.
 

 

On completion of this session participants will be aware of:

• The legal and policy framework for a shared responsibility for keeping children safe
• How values, attitudes and experiences may impact on the understanding of child abuse
• The legal responsibility to notify and suspicion of abuse or neglect
• Procedures for reporting to the Child Abuse Report

 

“Responding to Children Module” (1.30 pm to 4.30 pm)
 

Participants who attend the Orientation/Refresher module in the morning have the option of attending this afternoon module to complete the Families SA accredited one day Child Safe Environments program .
 

 

Building on the morning session the afternoon session will enable participants to:

• identify a range of possible indicators concerning child abuse and neglect
• the importance of maintaining a child’s perspective when considering child abuse suspicions
• gain some understanding of how to respond to children where there is a suspicion of abuse or neglect.

Two assessment exercises are required to be completed to achieve accreditation in the two modules.
 

 

Facilitator

Margaret Heylen, our program facilitator is a qualified social worker who has worked in the area of child protection, and is an accredited Families SA trainer of the Child Safe Environment modules. In addition to her experience in the area of child protection, Margaret has had extensive experience as a Social Planner in the Local Government and State Government sectors.
 

 

Additional Information

This experience encompasses development of LGA Policy and Guidelines for Councils in South Australia. In particular Margaret authored the “LGA Child Safe Environment Guidelines, November 2010” which is available via the LGA website under “Manuals, Codes & Guidelines”.  

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Duration: Half day
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar
 

 

Target Audience

Elected Members
 

 

Overview

This Community Engagement for Elected Members session will provide an overview and introduction to the LGASA Community Engagement framework that support council’s effective engagement processes. The content has been influenced by the results of a project funded by the LGA Research and Development Scheme into how councils engage communities in Annual Business Planning and Budgets.

The delivery of the training includes the use of a case study and practical methods, examples, and shared learning experiences of community engagement to build understanding of effective engagement practices.

Through interactive activities elected members will enhance their authentic leadership skills and develop their ability to communicate and engage with greater influence; and discover how to use community input to inform decision making.

 

Facilitator

Barbara Chappell is the author of the LGA Community Engagement Handbook and the City of Onkaparinga’s Community Engagement Handbook which won the IAP2 Core Values Award for Best Policy Framework 2007. She holds a Master of Conflict Management. Barbara is licensed to train the International Association for Public Participation (IAP2) Foundations Program and Strategies for Dealing with Opposition and Outrage Management courses.  She has delivered the training across Australia, in Singapore, Jakarta, San Diego and Ottawa. She works with Councils and community groups throughout South Australia to raise awareness of community engagement practices.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Webinar

 

Target Audience

All Council Staff

 

Overview

This interactive training program aims to assist participants to shift their mindset to the dedicated delivery of outstanding customer service to both external and internal customers. Delivering customer service in a local government setting can be challenging; and it can also be very rewarding.

The training supports participants to develop a solid understanding and knowledge of best practice customer service. Upon completion of the training participants will have fine-tuned their service delivery skills to be able to confidently deliver customer service that is prompt, friendly, courteous and efficient.

The use of group discussions will allow participants plenty of opportunity to raise the challenges they experience in the workplace in a safe and supportive setting. Local government-contextualised examples will assist the participant to transfer all learnings to the workplace.

 

Key Learnings

• What customer service is and why is it important?
• Who a customer is 
• How to deliver a professional approach to customer service
• Importance of active listening skills
• Questioning skills as a tool to excellence in customer service
• Effective telephone techniques
• How to deal with complaints and difficult or aggressive customers
• How to actively seek feedback and use it to improve customer service

 

Facilitator

Barbara Chappell is the author of the LGA Community Engagement Handbook and the City of Onkaparinga’s Community Engagement Handbook which won the IAP2 Core Values Award for Best Policy Framework 2007. She holds a Master of Conflict Management from the University of South Australia; and post graduate qualifications in Dialogue and Deliberation from the Fielding Graduate University in Santa Barbara USA.

Barbara is licensed to train the International Association for Public Participation (IAP2) Foundations Program and Strategies for Dealing with Opposition and Outrage Management courses.  She has delivered the training across Australia, in Singapore, Jakarta, San Diego, Ottawa and Tel Aviv. She works with Councils and community groups throughout South Australia to raise awareness of community engagement practices.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day (9am - 12pm)
Investment: $385 incl GST
Delivery: Webinar

 

Target Audience

All council staff, including IT staff, whose role it is to protect information entrusted to them by their council.

 

Overview

All Councils have information security controls in place to manage the security of their assets; i.e. financial information, intellectual property and technology. Councils need to be sure that 3 important things are not lacking:

 

Key Learnings

• Baselined and consistently understood general knowledge and awareness around the subject of cybersecurity
• Permission to question and report incidents that could be potential threats to cybersecurity; and importantly
• An organisational culture that encourages and supports the above
  • Explain how risk is a governing concept for any council cybersecurity activity
  • Describe specific dangers to councils and also to participants individually
  • Assist a council reduce potential contribution to cybersecurity risk
  • Overview the Australian Signal Directorate’s “Essential 8” cybersecurity mitigation strategies in the context of a local government’s IT operations.

The Organisational Benefits of this session include:

• Collaborative awareness and understanding of where threats exist within a council work environment
• Staff that are more aware and proactive with respect to threats to information security
• The opportunity for IT personnel to reconsider their IT strategy and potentially identify weak areas with respect to the “Essential 8”

 

Facilitator

Tom Sulda is a business strategy and process consultant as well as a process trainer in Business Analysis, Project Management (Prince2, Agile, PMBOK, Prince2 Agile, and MSP) including Information Security. Tom is a highly experienced business executive having worked across all business functions from the front to back end including corporate services for NFPs, Government and Commercial businesses.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 4 x 3 hour sessions
Investment: $780incl GST
Delivery: Webinar

 

Target Audience

Digital Marketing/Comms staff

 

Overview

To attend any of the below sessions as individual webinars, please click on the headings to enrol.
For the full series, scroll to the bottom and select 'Enrol' for yourself or 'Group Enrol' for others.

Please note: discounts do not apply to individual sessions.

Digital Marketing Academy#1 - Introduction to Google Analytics and Search Engine Optimisation (SEO)

Digital Marketing Academy#2 - Google Ads & Search Engine Marketing and An Introduction to Facebook

Digital Marketing Academy#3 - Facebook Advertising and Other Social Media Advertising

Digital Marketing Academy#4 - Email Marketing and Content Marketing

 

Facilitator

Cate Gaston, Digital Marketing consultant

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 3 hours
Investment: $220incl GST (to receive a further $100 off the full program, click here)
Delivery: Webinar

 

Target Audience

Digital Marketing/Comms staff

 

Part 1: Introduction to Google Analytics

In this session participants will learn how to set-up Google Analytics to obtain detailed insights about their council’s website activity.

• Terminology;
• Google Analytics set-up; and
• What you should be measuring / reporting on.

 

Part 2: Search Engine Optimisation (SEO)

• Why Council’s need to do SEO;
• How to improve your council’s website discoverability by capturing prominent rankings in search engine results pages, which drives qualified traffic to your site.

 

Facilitator

Cate Gaston, Digital Marketing consultant

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 3 hours
Investment: $220incl GST (to receive a further $100 off the full program, click here)
Delivery: Webinar

 

Target Audience

Digital Marketing/Comms staff

 

Part 1: Google Ads & Search Engine Marketing

In this session participants will learn how to get started with text-based and displayed advertising on a small budget using Google Ads.

 

Part 2: An Introduction to Facebook

• How to set up a business page
• What information to include
• An introduction to content calendar
• How to measure success
• To hashtag or not to hashtag

 

Facilitator

Cate Gaston, Digital Marketing consultant

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 3 hours
Investment: $220incl GST (to receive a further $100 off the full program, click here)
Delivery: Webinar

 

Target Audience

Digital Marketing/Comms staff

 

Part 1: Facebook Advertising

In this session participants will learn how to use Facebook's growing range of advertising tools to reach and influence their target audience. This session will cover:

• To boost or not to boost a post
• What is the different between boosting a post and a Facebook ad?
• What is a dark post?
• How to set up a Facebook Ad

 

Part 2: Other Social Media Advertising

General overview of each social platform and their advertising options. Share learnings of what does and doesn't work on each platform.

• Linkedin
• Instagram
• Twitter
• YouTube
• (touch on snapchat and tiktok)

 

Facilitator

Cate Gaston, Digital Marketing consultant

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 3 hours
Investment: $220incl GST (to receive a further $100 off the full program, click here)
Delivery: Webinar

 

Target Audience

Digital Marketing/Comms staff

 

Part 1: Email Marketing

In this session participants will learn how to set up an email marketing schedule with popular tools such as Mailchimp and Campaign Monitor and tips and tricks for publishing effective email newsletters.

 

Part 2: Content Marketing

Digital storytelling: what it is and how it enables councils to better engage customers by:

 

• Raising awareness of a program, service or subject matter;
• Engaging the community in ways that lead to new knowledge, understanding, better decisions, action and outcomes and
• Changing community behaviour over time

 

Facilitator

Cate Gaston, Digital Marketing consultant

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half day
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar 
 

 

Target Audience

Elected Members 
 

 

Overview

Dispute resolution is a critical leadership skill. This interactive session explores the factors that drive conflict and offers ways to effectively intervene and facilitate positive outcomes in difficult situations. 

Both the legislative and non-legislative framework used in the resolution of disputes will be addressed. Participants will have the opportunity to improve their ability to identify conflict in its early stages, allowing time to respond with confidence and the capacity to effectively manage situations before they escalate.         
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Duration: Half day
Investment: $385 incl GST
Delivery: Face 2 Face

 

Target Audience

Elected Members
 

 

Overview

This program is designed to assist Elected Members who wish to enhance and refine their decision making skills.

‘Culture eats strategy for breakfast' - Peter Drucker

Elected Members have the ability to shape the environment in which decisions are made upon which the success of a council depends. Good decision-making is the foundation of a council's success and the only way a council can maximise the probability of achieving its objectives in an increasingly competitive, complex and uncertain world. 

This one-day program provides Elected Members and council staff with the skills, tools and strategies to assist in creating and growing a culture of effective decision-making.

Outcomes of this training include improved council performance for the more effective delivery of community value.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Elected Members
 

 

Overview

Emotional intelligence is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.

Elected members who develop their emotional intelligence skills will find that they can navigate some of the more challenging parts of their role with greater ease. In this interactive session participants will learn practical mindful-based leadership skills to grow self-awareness, resilience, reduce stress, improve focus and be more effective when working with others. 
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Duration: Half day 
Investment: $385 incl GST 
Delivery: Face 2 Face & Webinar

 

Target Audience

Elected Members

 

Overview

Being able to communicate effectively is one of life’s most important skills. It allows you to connect with people, to deliver information and to form positive relationships. Communicating in a way that builds trust, respect and engagement with your listeners is becoming more essential than ever before as we adjust to the challenges of today’s fast-paced world where everyone is competing to be heard. In a relaxed and safe setting, learn how to refine your public speaking and presentation techniques so that you become a strong and vibrant communicator, capable of delivering key messages in any forum.
 

 

Key Learnings

• Preparation: how to start, when to stop;
• Structure and signposting to help frame a speech/presentation that will resonate;
• The KISS principle: key messages and talking points that will keep you on track;
• The importance of words and phrasing that are clear and easy to understand;
• Speech rhythm, tone and inflection to ensure your audience stays engaged;
• Analogies and anecdotes to explain complex ideas and statistics;
• Presentation and demeanour support to build on image and brand;
• Body language – the tricks and pitfalls; and Insider tricks of the trade.

 

 

Facilitator

Georgina McGuinness, Director – McGuinness Media
Georgina is an experienced media relations, external communications and stakeholder engagement executive, who has forged a career of more than 30 years in communications. For 25 years, Georgina presented Adelaide’s premier weekend news bulletin on Channel 9. Away from the news desk, she was also a senior journalist, sub-editor, producer, chief of staff and documentary presenter. Georgina has received awards for TV journalism and participated in a news presenter exchange with Adelaide’s sister city, Austin, Texas. More recently, Georgina has been a speech-writer to two State Opposition Leaders and Senior Communications Adviser, to then Leader of the Opposition (and current SA Premier) the Hon Steven Marshall MP.

This unique background across media and government has allowed her to establish a wealth of experience and expertise in communication, stakeholder engagement, key message development, publicity, branding and presentation.

In April 2014, she established McGuinness Media and in the seven years since, she has experienced strong and growing demand for her services assisting high level Australian and international clients across a range of industries.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Duration: Half Day
Investment: $25 incl GST
Delivery options: Face 2 Face & Webinar

 

Target Audience

EHO’s, Planning Officers and council staff that work with members of the community who hoard.

 

Overview

Hoarding is the persistent difficulty of a person/s to discard or part with possessions, regardless of their actual value. Hoarding can result in extreme clutter in and around a premises, compromising the intended use of a premises and threatening the health and safety of people and animals who live or work in the premises and their neighbours.

Hoarding is a progressive and chronic condition and the effects of hoarding can be apparent inside or outside the premises or a combination of both. Commonly hoarded items include personal papers, newspapers, clothing, furniture, appliances, household rubbish, animals and hard rubbish. In this interactive 2-hour presentation (that will welcome questions and discussion) participants will be given information about managing hoarding in their community and the fire risk associated with it.

 

Key Learnings

• Facts about fires and hoarding
• Fire risks associated with hoarding
• Early warning, access & egress, ignition sources and fuel load
• Prioritising de-cluttering activities
• Additional fire protection
• Brief history of Metro Fire Service (MFS) response-What services the MFS can offer
• Input from Local Government Risk Services (LGRS)

 

Facilitator

Vinny Schar, ESM  AIFireE, Community Engagement Manager, South Australian Metropolitan Fire Service, J-FLIP Coordinator
Vincent has over 30 years experience in emergency operations, 15 of those as a Station Officer for the SA Metropolitan Fire Service. Vincent worked for two and half years in Community Safety Education developing and delivering fire safety education. 

Stevie Sanders, WHS & Risk Manager - LGRS (providing services to the sector on behalf of WCS & MLS)
Stevie Holds a masters in Safety systems and has worked for the safety regulator in the UK and has designed and implemented safety systems in a number of industries, including Pharmaceuticals and manufacturing, and has extensive experience in local Government.

 

Additional Information

LGA Training would like to thank the MFS for providing this training at no charge to our members, enabling us to offer this program for a small administrative fee.  

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

 

Duration: 2 Days
Investment: $880 incl GST
Delivery: Face 2 Face

 

Target Audience

All local government staff keen to reach ‘next level’ professionalism in grant writing and funding delivery.

 

Overview

This Masterclass provides a unique opportunity for in-depth professional development in grant writing and understanding funding fundamentals. 

 

Key Learnings

• The evolution of grants and grant writing, including national and international trends and perspectives;
• Getting inside the mind of a Grants Professional:
  • a day in the life of an Australian, State, Local, Community Sectors and consultant grant writer.
• Taking a strategic approach:
  • integrating grant writing into your everyday role;
  • taking a long-term approach - beyond the next grant program.
• The Grant Provider: Understanding the grants process and cycle from the perspective of Australian and State Government:
  • the purpose of grants;
  • the origins of policy;
  • where the money comes from;
  • how guidelines are written;
  • timing around the opening of grant;
  • the assessors and the assessment process;
  • the funding agreement;
  • reporting and final evaluation. 
• The applicant: All about:
  • project selection;
  • story preparation;
  • evidence and attachments;
  • the application process;
  • the submission process;
  • waiting for success;
  • the funding deed;
  • key skills: communication, patience and persistence. 
• Reporting and evaluation:
  • why this is critical;
• When it all goes well or when it all goes wrong:
  • Audit Office, High Court, politics and other miscellaneous grants influences and how to manage them. 
• The future: What to expect:
  • pre-populated online forms;
  • artificial intelligence. 
• Celebrating your success as a past, present and future grant professional.

 

Facilitator

Colin Steele is the Managing Director of Section51 that has achieved over $600 million funding for local government projects in the last 12 years.

Prior to establishing Section51, Colin worked for thirty plus years across three levels of government; ten years as a local government planner, eleven years in NSW Government (including time in the NSW Premiers Department) and eleven years with the Commonwealth Government as one of the key designers of the predecessor grants to the BBRF, designing, assessing, managing, and evaluating grants programs.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

 

Duration: Half Days
Investment: $385 incl GST
Delivery: Webinar

 

Target Audience

All council staff involved in the grants writing process.

 

Overview

In the first half of 2021 the grants process will unfold.  The BBRF5 will be announced, the grants trend post 2020 will be established, and the Australian and State budgets will have returned to a normal timeframe.  Multiple grant rounds will open in May and June 2021. This workshop will refresh and build your capacity to pursue funding for your projects in 2021/22. 

 

Key Learnings

• The grants process and cycle for 2021/22:
  •  how the money will flow to your council.
• The type of grants that will open in 2021:
  • the type of projects the Australian and State Government will be looking for and
  • the assessment process they will use post 2020.
• The importance of guidelines and why these are so critical in 2021/22.
• How to prepare your applications:
  • project selection;
  • story preparation;
  • evidence, attachments and submission.
• How to maximise efficiency, minimise stress and other strategies for success.

 

Facilitator

Colin Steele is the Managing Director of Section51 that has achieved over $600 million funding for local government projects in the last 12 years.

Prior to establishing Section51, Colin worked for thirty plus years across three levels of government; ten years as a local government planner, eleven years in NSW Government (including time in the NSW Premiers Department) and eleven years with the Commonwealth Government as one of the key designers of the predecessor grants to the BBRF, designing, assessing, managing, and evaluating grants programs.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

All Council Officers 
 

 

Overview

This course will explore how personal conflict styles influence our behaviour when dealing with difficult conversations and conflict situations. As professionals providing a service to the public, it is useful to become aware of how our own behaviour can be managed to build capacity within the community to respond rather than react to situations.
 
Participants practice the skill is groups of three, with one person taking on the role of the Council Officer, another taking on the role of a resident, with the third person observing and providing feedback. Then they reverse roles so everyone gets a chance to practice in a safe and comfortable setting.
 

 

Key Learnings

• Possibilities and limitations of conflict management
• Nature and source of conflict
• Identify personal conflict styles
• Provide practical opportunities
• Different responses to various conflict situations
• Common conflict situations

 
Feedback from past participants is that they get the most value out of role-playing as “it is the best way to really learn how to become competent at handling conflict”.
 

 

Facilitator

Barbara Chappell holds a Masters in Conflict Management and is licensed to train the International Association for Public Participation (IAP2) Certificate Program and the Emotion, Outrage and Public Engagement course. Barbara works with Councils and community groups throughout South Australia to raise awareness of the role of conflict management in community engagement and community relations.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

 

Duration:  5 Days
Investment: $2310 incl GST
Delivery: Face 2 Face

 

Target Audience

Elected Members, Officers and Managers in the Community Engagement, Community Development, Community Services, Planning and Development and Strategic Planning areas.

 

Overview

The landscape of global public participation and community engagement is changing. A proven framework for public participation has never been more essential. People want and need to be engaged as decisions are made, and the process must happen in a respectful, positive, and effective way that creates the best possible outcomes for all concerned. That’s where International Association for Public Participation (IAP2) Federation comes in.
 
The IAP2 Federation has streamlined and refined its highly-regarded and innovative flagship certificate course to meet today’s challenging climate. Whether you are new to the public participation process or an advanced practitioner, this new training will provide you with the structure, techniques, and knowledge you need to be successful.

The hands-on design of this program and the expertise of the IAP2 Federation Licensed Trainers ensures that you receive the very best public participation and community engagement training available globally.

The program is divided into two (2) Modules.
A three (3) day 'Planning' module and a two (2) day 'Techniques' module.

 

Planning Module – 3 days

The three-day 'Planning' module provides an introduction to the foundations of effective public participation including decision process steps; how to select levels of participation, identify and clarify the roles and responsibilities of decision-makers and communities; and an introduction to the selection of techniques and development of a community engagement plan.

The program has a project management base supported by community engagement and development principles. It helps project officers who are responsible for council’s infrastructure to understand the needs of communities; and it helps community development officers to integrate community needs within a project management structure. The program broadens the perspective of council officers and increases their capacity to work effectively with community members.

• Understand the public and their role in participation
• The integration of project management with community engagement and community development practices
• How to set clear objectives to achieve public participation goals
• How to develop a public participation plan including communication aspects of public participation
• How to identify appropriate evaluation tools to measure the effectiveness of public participation
• A variety of public participation engagement and communication skills; and facilitation skills including active listening, empathy, managing difficult conversations and risk communication. 

 
The Planning module needs to be completed before the Techniques module.

 

Techniques Module – 2 days

The two-day 'Techniques' module provides an introduction to a range of practical techniques that can be used at all five levels on the IAP2 Spectrum of Public Participation. The module builds on the learning from the planning module and provides participants with opportunities to reflect on and improve their understanding of the IAP2 approach to public participation.
 

• How to plan and implement a World Café, interviewing from a public participation perspective, focused conversations, Citizen Jury, community groups and other techniques of interest to participants
• How to select techniques to share information, collect and compile information and bring people together
• How to adapt techniques to suit specific situations and meet public participation objectives.

 
At the completion of this 5-day course, participants will receive an internationally recognised IAP2 Public Participation Certificate.

 

Facilitator

Barbara Chappell is the author of the LGA Community Engagement Handbook and the City of Onkaparinga’s Community Engagement Handbook which won the IAP2 Core Values Award for Best Policy Framework 2007. She holds a Master of Conflict Management. Barbara is licensed to train the International Association for Public Participation (IAP2) Foundations Program and Strategies for Dealing with Opposition and Outrage Management courses.  She has delivered the training across Australia, in Singapore, Jakarta, San Diego and Ottawa. She works with Councils and community groups throughout South Australia to raise awareness of community engagement practices.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day
Investment: $385 incl GST
Delivery: Face 2 Face

 

Target Audience

All Council Staff

 

Overview

This session has been developed for council staff who are interested in acquiring practical knowledge, skills and tools to make better decisions in their professional and personal lives.

It is also useful for those who are working in a role in which they are expected to undertake analysis, strategic planning, successfully deliver project outcomes, prepare briefs/minutes, provide advice and make recommendations to managers, executives, and other senior decision-makers.

 

Key Learnings

• To develop a clear understanding of decision making as a process
• To develop an understanding of how individual and organisational behaviour shapes decision making
• To build best practice skills in commonly misused decision making tools
• To build skills in facilitating decision making meetings and conversations

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day 
Investment: $605 incl GST
Delivery: Face 2 Face & Webinar
 

 

Target Audience

Community Engagement Officers and Managers in the Community Development, Community Services, Planning and Development, Infrastructure and Strategic Planning areas.
 

 

Overview

The Community Engagement Project undertaken by the LGA produced a handbook resource for Councils across South Australia. The Community Engagement Handbook is based on the International Association for Public Participation (IAP2) model and provides a basic community engagement framework for Councils.  

The handbook has undergone regular revision to keep it up to date with current developments in community engagement in South Australia. Another revision is pending as a result of the introduction of the Statues Amendment (Local Government Review) Bill 2020 (Amendment Bill) into Parliament on the 17th June 2020. Council staff will need to understand how to adapt community engagement practices to meet any new requirements of reforms to Section 50 of the LG Act.  

This one-day workshop is designed for staff who need to understand the basics of engaging with the community when it is required under Section 50 of the LG Act; and where community input can contribute to sustainable decision making.
 
Please note: This workshop is part one of a two part series. Part two is Community Engagement Techniques for Improving Participation for Council Officers. Staff who want to understand how to select the most appropriate technique need to first understand the basics of community engagement in a local government context.
 

 

Key Learnings

• What is meant by community engagement in a local government context
• Spectrum of community engagement
• Legislative requirements in relation to local government decision making
• Planning, implementing and evaluating community engagement
• Developing a community engagement plan

 

 

Facilitator

Barbara Chappell is the author of the LGA Community Engagement Handbook and the City of Onkaparinga’s Community Engagement Handbook which won the IAP2 Core Values Award for Best Policy Framework 2007. She holds a Master of Conflict Management from the University of South Australia; and post graduate qualifications in Dialogue and Deliberation from the Fielding Graduate University in Santa Barbara USA.

Barbara is licensed to train the International Association for Public Participation (IAP2) Foundations Program and Strategies for Dealing with Opposition and Outrage Management courses.  She has delivered the training across Australia, in Singapore, Jakarta, San Diego, Ottawa and Tel Aviv. She works with Councils and community groups throughout South Australia to raise awareness of community engagement practices.

 

Additional Information

This course is part one of a two-part series. Part two is Techniques for Participation in Community Engagement.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Duration: 1 Day 
Investment: $605 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

CEOs‚ Asset Managers and Senior Finance Officers

 

Overview

This full day program offers participants the opportunity to attend both ‘Long-Term Financial Plans’ & ‘Asset Management Plans’ at a reduced rate.

The focus of ‘Preparing and Updating Long-Term Financial Plans’ is to enhance the skills of participants to develop practical, easy to prepare and follow, long-term financial plans. It includes tips and traps based on council’s experience to date. Material presented and discussed will cover legislative requirements, structural suggestions, how to identify and determine key information and assumptions for input and how to develop an appropriate financial strategy considering relevant local factors.

‘Preparing and Updating Asset Management Plans’ has been developed to assist participants to reflect on experiences in preparing initial Infrastructure and Asset Management Plans and undertake future updates. It focuses on practical tips and traps based on Councils experiences in preparing useful and legislatively compliant plans. Its aim is to provide guidance on the development of practical framework strategies that have regard to source and data constraints to assist with asset management planning decisions.

 

Key Learnings

Long-Term Financial Plans:

• Suggested structure and content and the appropriate level of detail to include
• What key assumptions should be specified and the basis of their estimates
• The need to recognise, and options to accommodate, future expected price movements
• The need to vary some indicator target ranges over time
• What types of sensitivity analysis should be undertaken and how to present results
• What level of functional and activity level financial information should be provided
• What written explanatory content should be included
• How to make trade-offs to achieve financial targets  

 

Asset Management Plans:

• How to determine affordable service standards relevant to particular local circumstances
• The need to base asset maintenance and renewal intervention points on minimising whole of life net economic costs and affordable service levels
• How to manage mismatches between cash flow availability and cash flow need
• The relevance or not of recorded depreciation for asset management planning
• How to resolve conflicts between asset management planning projected needs and long-term financial planning constraints.

 

Facilitator

David Powell, Director - Powell & Co Pty Ltd
David has over 36 years’ experience as a Chartered Accountant including 25 years in Big 4 accounting firms and 10 years as a partner. He consults to clients in a range of industries on IT audit, risk management, internal audit, probity and corporate governance. David is currently the Presiding Member of the Audit Committee for City of Adelaide, City of Burnside, City of Unley, City of Onkaparinga, Roxby Downs Council and formerly a member of the Audit Committee for Southern Region Waste Resource Authority.

 

Additional Information

Please select your preferred delivery method below.

If you would prefer to attend ‘Long-Term Financial Plans’ only please select: Long-Term Financial Plans

If you would prefer to attend ‘Asset Management Plans’ only please select: Asset Management Plans
 
For information about upcoming forums or to register your interest please click on the enquire button below or email training@lga.sa.gov.au. 
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day 
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

CEOs, Asset Managers and Senior Finance Officers
 

 

Overview

The focus of this session is to enhance the skills of participants to develop practical, easy to prepare and follow, long-term financial plans. It includes tips and traps based on council’s experience to date. Material presented and discussed will cover legislative requirements, structural suggestions, how to identify and determine key information and assumptions for input and how to develop an appropriate financial strategy considering relevant local factors.

 

Key Learnings

• Suggested structure and content and the appropriate level of detail to include
• What key assumptions should be specified and the basis of their estimates
• The need to recognise, and options to accommodate, future expected price movements
• The need to vary some indicator target ranges over time
• What types of sensitivity analysis should be undertaken and how to present results
• What level of functional and activity level financial information should be provided
• What written explanatory content should be included
• How to make trade-offs to achieve financial targets  

 

Facilitator

David Powell, Director - Powell & Co Pty Ltd
David has over 36 years’ experience as a Chartered Accountant including 25 years in Big 4 accounting firms and 10 years as a partner. He consults to clients in a range of industries on IT audit, risk management, internal audit, probity and corporate governance. David is currently the Presiding Member of the Audit Committee for City of Adelaide, City of Burnside, City of Unley, City of Onkaparinga, Roxby Downs Council and formerly a member of the Audit Committee for Southern Region Waste Resource Authority.

 

Additional Information

Please select your preferred delivery method below.
To complement this training you may be interested in attending: Asset Management Plans
 
If you would like to attend both of the above full day sessions at a reduced rate please select: 

Long-Term Financial Plans & Asset Management Plans

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half day
Investment: $385 incl GST
Delivery: Face 2 Face

 

Target Audience

All staff

 

Overview

This course is aimed at equipping participants with the skills required to identify life's stressors, particularly those associated with managing difficult staff situations. It will develop the participant's awareness skills, and introduce techniques for managing unavoidable stress in a healthy manner.

 

Key Learnings

• The difference between "good" stress and "harmful" stress
• Stress management techniques and how to apply them
• Practical strategies for managing difficult workplace conversations to ensure optimum outcomes.
• Being aware of, and working with individual personality differences.faciliator

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council staff who would like to advance their basic Microsoft Excel skills

 

Key Learnings

Basic skills Covered:

• Creating a new workbook
• Formulas and functions
• Cell referencing
• Using the Autofill tool
• Formatting cells and using borders and margins
• Sorting and filtering data lists
• Creating and editing charts
• Inserting shapes, pictures, clip art, SmartArt Graphics, WordArt, screen shots and signature lines
• Printing – worksheets/workbooks/formulas and functions/row and column headers.

 
Intermediate Skills Covered:

• Editing worksheets
• Adding headers, footers, and hyperlinks
• Formatting and editing cells
• Conditional formatting
• Analysing data lists
• Using What-If analysis, performing calculations
• Creating, editing, and formatting pivot tables
• Creating and editing charts
• Linking and embedding objects
• Sharing workbooks.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council staff well-versed in the basic skills of using Microsoft Word

 

Overview

Choose the level – Beginner, Intermediate or Advanced and date to suit your Council

 

Key Learnings

 
Basic skills covered:

• Creating and editing a document
• Formatting options
• Page setup options
• Inserting page numbers and page breaks
• Inserting headers and footers
• Applying quick styles and document themes to a document
• Enhancing images
• Using the proofing and language features
• Tab settings
• Printing and sharing documents.

 
Intermediate skills covered:

• Customising Word options
• Customising the 'Quick Access Toolbar'
• Inserting section breaks in a document
• Adding tables and captions
• Inserting graphical elements
• Reviewing a document
• Working with documents by using Word Mobile 2010
• Inserting a table of contents and footnotes
• Creating a mail merge.

 
Advanced skills covered:

• Linking and embedding
• Templates
• Macros
• Customising the ribbon
• Adding references and citations
• Comparing and combining documents
• Editing documents on the web and a mobile device
• Publishing a document with Word Mobile 2010
• Creating a master document
• Inserting an index.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council Staff who would like to extend their MS Outlook skills

 

Overview

Develop Advanced Microsoft Outlook 2013 skills and knowledge to manage and organise your e-mail, schedule meetings with colleagues, manage your contact information, create task requests for others to perform and much more.

 

Key Learnings

• Effectively edit email messages
• Organise and work with mail folders and use quick steps
• Use the search facilities to locate messages and other outlook items
• Work with message views
• Create and work with colour categories
• Create and use rules to manage your email messages
• Use many outlook features as you work with email messages
• Schedule appointments and events in your calendar
• Schedule meetings using outlook
• Monitor and manage your contacts within outlook
• Create and work with task requests

 

Additional Information

Prerequisites: Advanced Microsoft Outlook 2013 2 assumes some knowledge of the software and it would be beneficial to have a general understanding of personal computers and the Windows operating system environment. If you are new to Microsoft Outlook, try our MS Outlook: Basics session instead. 
 
For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council Staff who are new to Microsoft Outlook

 

Overview

Learn how to use Outlook 2013 and gain the skills and knowledge to manage emails, Outlook Calendar, task and notes functions.

 

Key Learnings

• Email Management
• Email techniques (above effective email management)
• Automating common tasks with Quick Steps
• Outlook Shortcuts
• Using Contacts and Contact Groups
• Creating and managing contacts
• Updating contacts from incoming mail
• Outlook distribution lists
• Using the Outlook Calendar
• Managing appointments and events
• Creating and accepting meeting invitations
• Reminders
• Recurring appointments
• Sharing a calendar with others
• Tips for Managing Tasks and Notes
• Creating, editing and deleting tasks
• Organising and viewing tasks
• Accepting / declining tasks
• Notes

 

Additional Information

To compliment this training, we recommend you consider attending the MS Outlook: Advanced session. For more information and to enrol, please click here.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day
Investment: $385 incl GST
Delivery: Face 2 Face

 

Target Audience

Elected Members

 

Overview

This program will provide participants with the opportunity to improve their understanding of the strategic negotiation and influencing process.

In this session participants will develop key skills used to implement a structured method to negotiate successfully and enhance their influencing capabilities. They will also learn collaboration techniques to achieve meaningful commitments and manage the stress that can be experienced through a negotiation process.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Council Staff

 

Overview

Being able to communicate effectively is one of life’s most important skills. It allows you to connect with people, to deliver information and to form positive relationships. Communicating in a way that builds trust, respect and engagement with your listeners is becoming more essential than ever before as we adjust to the challenges of today’s fast-paced world where everyone is competing to be heard. In a relaxed and safe setting, learn how to refine your public speaking and presentation techniques so that you become a strong and vibrant communicator, capable of delivering key messages in any forum.

 

Key Learnings

• Preparation: how to start, when to stop;
• Structure and signposting to help frame a speech/presentation that will resonate;
• The KISS principle: key messages and talking points that will keep you on track;
• The importance of words and phrasing that are clear and easy to understand;
• Speech rhythm, tone and inflection to ensure your audience stays engaged;
• Analogies and anecdotes to explain complex ideas and statistics;
• Presentation and demeanour support to build on image and brand;
• Body language – the tricks and pitfalls; and Insider tricks of the trade.

 

Facilitator

Georgina McGuinness, Director – McGuinness Media
Georgina is an experienced media relations, external communications and stakeholder engagement executive, who has forged a career of more than 35 years in communications. For 25 years, Georgina presented Adelaide’s premier weekend news bulletin on Channel 9. Away from the news desk, she was also a senior journalist, sub-editor, producer, chief of staff and documentary presenter. Georgina has received awards for TV journalism and participated in a news presenter exchange with Adelaide’s sister city, Austin, Texas. More recently, Georgina has been a speech-writer to two State Opposition Leaders and Senior Communications Adviser, to then Leader of the Opposition (and current SA Premier) the Hon Steven Marshall MP.

This unique background across media and government has allowed her to establish a wealth of experience and expertise in communication, stakeholder engagement, key message development, publicity, branding and presentation.

In April 2014, she established McGuinness Media and in the seven years since, she has experienced strong and growing demand for her services assisting high level Australian and international clients across a range of industries.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day 
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Elected Members

 

Overview

Policy development is a principal role of a council. It requires the ability to think strategically and be analytical.

This session assists participants understand the difference between strategic, operational and public policy and the process for developing policy. It will explore practical and challenging examples of policy development and policy. 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 2 Days
Investment: $880 incl GST
Delivery: Webinar

 

Target Audience

New Project Managers, Project Team members, Project Sponsors & Governance staff

 

Overview

This 2-day program is designed to give project managers working in councils a comprehensive overview of project management.

 

Key Learnings

• A comprehensive overview of the art of project management including use of tools and techniques
• An introduction to commonly used best practice methodologies and frameworks including PMBOK®, PRINCE2® and AgilePM®.
• Enough of the basics to run your first small project.

 

Day 1

• High level structures – Portfolios, Programs and Projects
• Frameworks and methodologies – PMBOK, PRINCE2, AgilePM, Hybrids (their structures and similarities)
• PM Constraints – Scope, Time, Costs, Benefits, Risks and Quality (STCBRQ)
• Successful projects – what constitutes a successful outcome?
• The project managers role
• Hard/technical skills
• Soft Skills – Servant leadership
• Stakeholders and communications

 

Day 2

• Front end loading - setting up for success
• Project mandate
• The business case - elements of successful business cases
• Estimation/budgeting – Waterfall vs Agile, Work Breakdown Structures
• Scheduling & resourcing
• Execution & delivery
• Day to day management activities
• Reporting – what to report, Waterfall vs Agile reporting, “RAG” Status reporting – STCBRQ, Costs vs Actuals vs Forecast, Earned Value
• Close out
• Handover
• Project review – use of lessons learnt and continual improvement
• Post project
• Ongoing measurement of benefits and reporting

 

Facilitator

Tom Sulda - Director, Lead Trainer LATSA Learning Services
Tom is a business strategy and process consultant as well as a process trainer in Business Analysis, Project Management (Prince2, Agile, PMBOK, Prince2 Agile, and MSP) including Information Security. Tom is a highly experienced business executive having worked across all business functions from the front to back end including corporate services for Not For Profits, Government and Commercial businesses.
 

 

Additional Information

To compliment this training, we recommend you consider attending the Business Case Writing session. For more information and to enrol, please click below:
Business Case Writing

All content is underpinned by participants carrying out group activities, including the use of basic tools and techniques to reinforce learning outcomes. Take away learning materials are provided to all participants.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day 
Investment: $385 incl GST
Delivery: Face 2 Face and Webinar

 

Target Audience

Intermediate and experienced rates and finance officers

 

Overview

Rates constitute a system of taxation. It is the responsibility of all rates and finance officers to ensure that councils’ significant rating powers are applied lawfully and correctly. New rates and finance officers, and intermediate officers seeking a detailed refresher upon the legal basis of rating powers, are encouraged to enrol in our ‘Introduction to Rating’ short course.

For those who are more advanced, this ‘Rates Administration Masterclass’ will provide an opportunity to learn and to engage with other experienced rating practitioners regarding more complicated issues across all facets of rating.

 

Key Learnings

This Masterclass will commence with a re-cap of various important rating concepts. Following this re-cap, we will explore numerous specific issues, in a workshop format. Matters discussed will include:

• Areas of land which may be subject to fixed charges and/or minimum rates;
• When and how to impose separate rates;
• Issues relating to the imposition and calculation of service rates and service charges;
• Mandatory public consultation requirements for certain changes in respect of rating;
• Whether or not ‘rating policies’ are required, and what they should contain;
• Dealing with rebate applications;
• Dealing with objections to land attribution, objections to valuation, and ‘section 270’ reviews;
• The relevance of the ‘principal ratepayer’, and other persons from whom rates may be recovered;
• Debt recovery, including sale of land for non-payment of rates.

 

Facilitator

Felice D’Agostino, Principal – Governance and Regulatory Services – Norman Waterhouse Lawyers
Felice assists and provides advice to local authorities on a wide variety of matters involving statutory interpretation, administrative law, governance, public administration, freedom of information, and public integrity. She has extensive experience in delivering high quality training seminars, workshops and conferences across her many specialisations. 

The Norman Waterhouse Local Government team is the largest of its kind in the State and is widely recognised as the leader in the provision of advice and representation to the local government sector in South Australia.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face & Webinar 
 

 

Target Audience

All Council Officers required to prepare reports.
 

 

Overview

This session is designed to increase a participant’s confidence to plan, structure and edit, well organised, precise and clear reports that others will want to read. 
 

 

Key Learnings

• Identify the purpose and reader(s) of their report documents
• Plan and structure reports to ensure correct and logical information flow
• Write to suit their reader(s) and key stakeholders
• Utilise a variety of methods for collecting and evaluating information
• Write using plain English words, sentences and paragraphs
• Use the stages of the report writing process to write, edit and present reports
• Develop and present the facts and arguments to support their findings
• Present clear conclusions and persuasive recommendations
• Structure and format reports for local government reader(s) and standards
• Proofread, edit and revise their written documents to ensure effective outcomes

 

Facilitator

Anne Haberman - Anne Haberman Training and Consulting Services
Anne is passionate about helping people communicate effectively through business documents. With over 30 years training experience, she is a highly skilled facilitator who works with her participant’s to achieve their writing and editing goals whilst ensuring their learning experience is enjoyable and practical.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day
Investment: $385 incl GST
Delivery:Face 2 Face & Webinar

 

Target Audience

Elected members

 

Overview

Elected members as leaders are responsible for the reputation of council.

In this session participants will gain a greater understanding of media dynamics and learn methods to proactively manage media in context of their role.
 

 

Additional Information

 
For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

 

Duration: Half Day
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Mayors and Chairpersons

 

Overview

A Mayor or Chairperson is the principal spokesperson for a council.

This session which has been designed specifically for Mayors and Chairpersons, aims to provide participants with a greater understanding of media dynamics and how to positively manage them. 

The workshop will equip participants with the skills to effectively manage media interviews through interactive practice sessions.

 

Additional Information

The LGA is also providing 'hands-on' in-house customised media training sessions for councils.
For further information about this Reputation and Media for Elected Members training, please click here.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day 
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

CEOs, HR Officers, Managers

 

Overview

Local government employees have a number of statutory and contractual obligations to councils in respect of their conduct during and sometimes outside of working hours. With technology and social media being integral parts of most people’s work and personal lives, it is important that employees are aware of how to appropriately and responsibly use these platforms.

This session will provide guidance to senior council officers on how to enforce responsible employee social media use and the implications of conduct to the contrary. Examples of inappropriate social media use can also lead to defamation publications being made.

In addition to explaining how councils can prevent inappropriate employee social media use, this session will provide an overview of defamation law in South Australia pursuant to the Defamation Act 2005 (SA) and common law.

 

Key Learnings

• What should be included in a Social Media Policy
• How to enforce responsible social media use amongst employees in the workplace
• How to detect inappropriate social media use and protect confidential information/intellectual property of the council 
• Work, health and safety implications of inappropriate social media use
• What constitutes a defamatory publication
• Defences to defamatory publications 

 

Facilitator

Sathish Dasan, Principal – Employment and Industrial Relations, Governance – Norman Waterhouse Lawyers
Sathish is the Principal in charge of the Norman Waterhouse Employment & Industrial Relations, Insurance, and Governance & Regulatory teams. Sathish has been named as one of Australia’s leading lawyers in Doyle’s Legal Guide for the last ten years and has earned a reputation as one of South Australia’s pre-eminent specialists in the respective fields of industrial relations, local government and administrative law. 

Virginia Liu, Senior Associate – Employment and Industrial Relations – Norman Waterhouse Lawyers
Virginia advises local government and private sector clients in a wide range of litigious and non-litigious matters, in the areas of employment, industrial relations and work health and safety law. Virginia regularly design and deliver training seminars, workshops and presentations for council staff and elected members.

The Norman Waterhouse Local Government team is the largest of its kind in the State and is widely recognised as the leader in the provision of advice and representation to the local government sector in South Australia.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day 
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

New and existing Council staff

 

Overview

Council employees have a number of roles and responsibilities pursuant to the Local Government Act 1999 (SA) and other industrial instruments. In addition, councils have a number of workplace policies and procedures that prescribe obligations on staff. This session will assist council employees to navigate their way through their various roles and responsibilities, while emphasizing the importance of their duties as public officers.  

 

Key Learnings

• Explanation of the general duties of council employees pursuant to the Local Government Act 1999 (SA)  
• Interaction between council employees and council members
• Relationship between the performance of duties and the council’s broader responsibilities to the community and public

 

Facilitator

Sathish Dasan, Principal – Employment and Industrial Relations, Governance – Norman Waterhouse Lawyers
Sathish is the Principal in charge of the Norman Waterhouse Employment & Industrial Relations, Insurance, and Governance & Regulatory teams. Sathish has been named as one of Australia’s leading lawyers in Doyle’s Legal Guide for the last ten years and has earned a reputation as one of South Australia’s pre-eminent specialists in the respective fields of industrial relations, local government and administrative law. 

Virginia Liu, Senior Associate – Employment and Industrial Relations – Norman Waterhouse Lawyers
Virginia advises local government and private sector clients in a wide range of litigious and non-litigious matters, in the areas of employment, industrial relations and work health and safety law. Virginia regularly design and deliver training seminars, workshops and presentations for council staff and elected members. 

The Norman Waterhouse Local Government team is the largest of its kind in the State and is widely recognised as the leader in the provision of advice and representation to the local government sector in South Australia.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

All Council Staff with minimal or no formal marketing or communications training and experience.

 

Overview

Social Media 101 will help develop Council staffs understanding about the use of social media and how it can be utilised to enhance communication with their communities.

 

Key Learnings

• Opportunities to use social media at your Council,
• How to prepare your organisation before getting started,
• Developing a social media plan,
• How to choose which tools are right for your Council,
• Creating appropriate and engaging content,
• How to effectively monitor, respond and evaluate your channels.  

The workshop is supported by a suite of resource materials including:

• A 30-page Social Media 101 Guide for Councils that covers everything from risk management to choosing the best tool, preparing content and monitoring and evaluation;
• A template Social Media Policy that can be adapted to suit your Council; and
• Basic ‘How-to’ Guides for Facebook, Twitter, Instagram, Snachat and LinkedIn.

The workshop has been specifically designed for people will little or no experience or understanding of how to use social media for work purposes and features practical demonstrations about how to use key tools and features.
 
Please note:  There is no requirement to bring a laptop/hand held device

 

Facilitator

Sarah Bishop – Director, Activate Consulting
Sarah is an experienced communications professional and manager. She has spent over 10 years in specialist marketing and communications roles and senior leadership positions in Local and State Government in Victoria.

She has experience working with both large metropolitan Councils, most recently as Manager Communications and Public Affairs at the City of Kingston, and regional and rural Councils in a prior role with the Victorian Government's Regional Development Department.

Sarah has spoken numerous times about the opportunities that social media provides the local government sector, including:

• Local Government Association of South Australia AGM and Conference (2013), "Online Leadership" panel presentation and interactive workshop;
• South Australian Climate Change Adaptation Showcase (2014), "Leading change through social media" panel presentation; and 
• Local Government Managers Australia National Congress (2014), "Leveraging technology to enhance community consultation" panel presentation.

She has facilitated the Social Media 101; Social Media 2.0 and other professional development sessions for the Local Government Association of SA for the past 4 years.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

All Council Staff with a basic understanding and some experience using social media for work purposes, looking for opportunities to leverage their existing activities and build and integrated social strategy.

 

Overview

Social Media 2.0 has been specifically developed to help Councils with a general understanding of social media further extend their capabilities and get the most out of this channel. This Guide builds on the Social Media 101 Guide that explains the fundamentals.

The interactive session will be designed to help staff take their existing social media activity to the next level through the integration of multiple channels into an effective social strategy, investigation of aggregation and measurement tools, review of best practice case studies and a high-level look at the role of social media in an emergency situation.

The aim is to ensure that all Councils in South Australia effectively leverage social media to improve communication and engagement with their communities. The intent is that Councils will use this guide to enhance how they use social media in their organisation to deliver the greatest return on investment.

This course will ensure participants understand how other existing council policies and procedures, for example a Media Policy, Community Engagement Strategy or Councillor and Staff protocols and codes of conduct are essential to consider and demonstrate how to accommodate these to ensure any impacts are minimised.

The workshop is supported by a suite of resource materials including:

• A 48 page Social Media 2.0 Guide for Councils that covers everything from risk management to choosing the best tool, preparing content and monitoring and evaluation; and
• ‘How-to’ Guides for Facebook, Twitter, Instagram, Snapchat and LinkedIn.

Please note:  There is no requirement to bring a laptop/hand held device

 

Facilitator

Sarah Bishop – Director, Activate Consulting
Sarah is an experienced communications professional and manager. She has spent over 10 years in specialist marketing and communications roles and senior leadership positions in Local and State Government in Victoria.

She has experience working with both large metropolitan Councils, most recently as Manager Communications and Public Affairs at the City of Kingston, and regional and rural Councils in a prior role with the Victorian Government's Regional Development Department.

Sarah has spoken numerous times about the opportunities that social media provides the local government sector, including:

• Local Government Association of South Australia AGM and Conference (2013), "Online Leadership" panel presentation and interactive workshop;
• South Australian Climate Change Adaptation Showcase (2014), "Leading change through social media" panel presentation; and
• Local Government Managers Australia National Congress (2014), "Leveraging technology to enhance community consultation" panel presentation.
• She has facilitated the Social Media 101; Social Media 2.0 and other professional development sessions for the Local Government Association of SA for the past 4 years.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Staff who are new to a team leader role or aspiring leaders  

 

Overview

Taking on a team leader role for the first time is an exciting time, but often also a challenging one, especially if you are managing those who were previously your colleagues or you are trying to establish your credibility with an established team, or you are being compared to the previous leader.  

This one day workshop will give participants the opportunity to discuss the challenges they are facing in their new role (and in doing so realise these challenges are quite common and they are not alone), strengthen the basic leadership behaviours of direction and support and how to vary these depending on the development  needs of each team member and the  situation  and go away with a workable framework to develop a high performing and happy team.

 

Key Learnings

• The qualities and skills of an effective team leader and knowing your own  unique combination of leadership strengths and current  development needs
• Managing relationships with team members who were once your colleagues, and establishing your credibility
• How to manage being the “meat in the sandwich” between your team members and upper management
• Setting up the conditions for a happy and high performing team:  how to establish team norms, team values and team behaviours
• Situational Leadership:  the basic leadership behaviours, when and how much  direction and support to give each team member
• How to delegate, give constructive feedback and  deal with conflict

 

Facilitator

Helen Alm - B Adult and Voc Ed, Ass .Dip. Bus. (HRD)
Helen Elizabeth Alm, has been a trainer, facilitator, adult educator, presenter and coach, since 1987 and has operated her own business, Helen Elizabeth Seminars since 2003. Helen is a dynamic and inspirational facilitator and her areas of expertise include Authentic Leadership, Personal and Professional Effectiveness, Professional Communication, Time, Self and Energy Management, Resilience and  mindfulness in the workplace .

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Community Engagement Officers and Managers in the Community Development, Community Services, Planning and Development and Strategic Planning areas.

 

Overview

This course will provide participants with an introduction to community engagement techniques that have been developed by practitioners from around the world. Prior to attending this course, it is recommended that participants attend the Introduction to Community Engagement for Council Officers workshop which provides training in the use of the Local Government Community Engagement Handbook.

The handbook has undergone regular revision to keep it up to date with current developments in community engagement in South Australia. Another revision is pending as a result of the introduction of the Statues Amendment (Local Government Review) Bill 2020 (Amendment Bill) into Parliament on the 17th June 2020. Council staff will need to understand how to adapt community engagement practices to meet any new requirements of reforms to Section 50 of the LG Act.  
 
A section on engagement techniques including how to engage with Aboriginal communities and people with disabilities; and social media was added in 2010. The workshop reviews how to effectively plan for community engagement which leads to the selection of appropriate techniques.
 
This-one day workshop is designed for staff who need to understand the basics of engaging with the community when it is required under Section 50 of the LG Act; and where community input can contribute to sustainable decision making.

 

Key Learnings

• Review and build on the planning process for community engagement
• Explore the range of skills needed to work with community engagement techniques
• Understand a structured approach to determining which techniques are most likely to produce desired results and increase participation in community engagement
• Active participation in a range of techniques such as facilitation of small groups, 'Focused Conversations' and 'World Café'. 

 

Facilitator

Barbara Chappell is the author of the LGA Community Engagement Handbook and the City of Onkaparinga’s Community Engagement Handbook which won the IAP2 Core Values Award for Best Policy Framework 2007. She holds a Master of Conflict Management from the University of South Australia; and post graduate qualifications in Dialogue and Deliberation from the Fielding Graduate University in Santa Barbara USA.

Barbara is licensed to train the International Association for Public Participation (IAP2) Foundations Program and Strategies for Dealing with Opposition and Outrage Management courses.  She has delivered the training across Australia, in Singapore, Jakarta, San Diego, Ottawa and Tel Aviv. She works with Councils and community groups throughout South Australia to raise awareness of community engagement practices.

 

Additional Information

Please note: This workshop is part two of a two-part series. Part one is Introduction to Community Engagement for Council Officers. Staff who want to understand how to select the most appropriate technique need to first understand the basics of community engagement in a local government context.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 2 Days
Investment: $880 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Council staff 

 

Overview

Effective time management helps professionals make better decisions, meet deadlines, and achieve their goals.

This revised, practical 2-day program is designed to assist participants manage their time with a clear sense of purpose, structure priorities, overcome negative behaviour patterns, and leverage practical strategies, tools and techniques to develop and implement an effective time management framework.

 

Evaluating how you manage your time

• Essentials of time management
• Determining your time style
• Gaining control over your time

 

Structuring your responsibilities

• Incorporating a time-planning process model
• Determining your primary purposes
• Assessing your realities

 

Creating your powerful future

• Envisioning where you want to be
• Formulating challenging goals 
• Moving toward your goals 

 

Prioritising and scheduling

• Focusing your attention
• Proactively identifying your priorities 
• Building your schedule

 

Techniques for controlling your time

• Overcoming procrastination 
• Diffusing the impact of others
• Dealing proactively with information overload

 

Getting the best return on your time investment

• Analysing your progress
• Changing your time habits for the better

 

Key Learnings

• Manage time by implementing a framework to achieve goals;
• Make decisions about what to do, when;
• Apply a structured whole-brain process to shape current and future commitments;
• Proactively schedule tasks, construct weekly plans, create to-do lists and  
• Adopt strategies and techniques to handle procrastination and interruptions.

 

Facilitator

Tom Sulda is a business strategy and process consultant as well as a process trainer in Business Analysis, Project Management (Prince2, Agile, PMBOK, Prince2 Agile, and MSP) including Information Security. Tom is a highly experienced business executive having worked across all business functions from the front to back end including corporate services for NFPs, Government and Commercial businesses.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council staff who manage teams

 

Overview

The course is designed to cover the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

 

Key Learnings

• Work effectively with others
• Develop effective workplace relationships
• Contribute to work group activities
• Deal effectively with issues, problems and conflict

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: Half Day
Investment: $385 incl GST
Delivery: Face 2 Face

 

Target Audience

This course is intended for all workers as identified in Councils Training Needs Analysis.

 

Overview

This course will provide workers with practical information and advice about workplace bullying and making your workplace safer and more hospitable for everyone concerned.

 

Key Learnings

• Understand legislative compliance requirements associated with preventing and addressing workplace bullying
• Identify and define workplace bullying
• Identify why workplace bullying occurs
• The effects of workplace bullying
•  How to deal with workplace bullying

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Aspiring and Practising Council Project Managers, PMO Support Team staff, Project Sponsors, Business Analysts, Quality Assurance Personnel

 

Overview

The business case is a critical component in any project management framework. It sets out clear reasons for the proposed investment and tracks the intended benefits throughout the life of the project and ultimately the return on investment. The conceptualisation, generation and presentation of a business case is a key skill for project personnel.
 
Whilst an analytically oriented team is generally needed to pull together the components of the business case, a highly valued skill is being able to present the business case succinctly and coherently to those ultimately charged with its approval.
 
This one-day interactive workshop guides participants through the importance of a sound business case and its alignment to strategy. Participants will develop a business case and present it for approval at the end of the day. Whilst a fictional local government contextualised case study will be available for participants to develop a business case on the day, participants are encouraged to bring their own business case for development by themselves or as part of a group.

 

Key Learnings

• Learn and understand the fundamentals and importance of a sound, well-crafted and considered business case
• Learn to work as a team to develop a business case based on a case study or your real-life example
• Develop confidence to present a business case to an executive for approval

Upon completion of this session participants will have the opportunity to:
 

• Embed business case writing and presentation skills into their team via hands on experiential learning
• If not yet present, use the business case format used in this program in their project management methodology
• Take the opportunity to promulgate a consistently used and understood business case writing methodology

 

Facilitator

Tom Sulda - Director, Lead Trainer LATSA Learning Services
Tom is a business strategy and process consultant as well as a process trainer in Business Analysis, Project Management (Prince2, Agile, PMBOK, Prince2 Agile, and MSP) including Information Security. Tom is a highly experienced business executive having worked across all business functions from the front to back end including corporate services for Not For Profits, Government and Commercial businesses.
 

 

Additional Information

To compliment this training, we recommend you consider attending the Project Management Basics session. For more information and to enrol, please click below: Project Management Basics

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.