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Adobe Illustrator CC – Beginner to intermediate

Business

Duration: 2 days
Investment: $750 incl GST 
Delivery options: Face 2 Face 
 

 

Target Audience

Council Staff who are new to Adobe Illustrator CC
 

 

Overview

Create graphics that scale to any size such as logos, patterns, packaging and type.

In course you will learn to create numerous graphics in class, using the standard drawing tools, the pen tool, type, compound paths, effects, layers, masks, patterns, blends, colours, and more.

Mastering Illustrator’s vector pen tool isn’t the most intuitive process, but using our drawing templates, we will help you to learn how to master this tool.

The course will also show you ways to easily create complex shapes out of easy to draw basic components. In the end you’ll be able to use these graphics and techniques on any graphic, whether it’s for print or web.
 

 

Facilitator

Local Government Association of SA in collaboration with TAFESA

 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Adobe InDesign CC –Beginner to intermediate

Business

Duration: 2 days
Investment: $750 incl GST
Delivery options: Face 2 Face
 

 

Target Audience

Anyone who needs to use In-Design to create documents such as advertisements, flyers, brochures or newsletters, but has little to no experience doing so, would be an ideal participant in this course.
 

 

Overview

This program introduces users to the page layout and design application features of the software. Students will gain a basic understanding of the InDesign Creative Cloud page layout software package and gain knowledge in pre-press print requirements, correct file size and formats, as well as good graphic design elements and principles.
 
This course starts students at the beginning which will give you a sound understanding of the software used within the graphic design/advertising industry and then moves on to more intermediate functions.
 

 

Key Learnings

  • The InDesign interface - now where do I find that!
  • The setting of InDesign application preferences - specify how you want InDesign documents and objects to behave
  • The creation of documents - page size and number, and the saving of files in the correct format
  • Adding text and graphics - styling and importing, preparing images in Photoshop to correct colour modes and file formats
  • Drawing paths, lines and shapes - using the pen tool and shape tool
  • Creating pages - adding pages, master pages and page numbering
  • Using layers - the layers panel, creating layers, hiding, showing and locking
  • Working with text - creating text frames, threading frames and special characters
  • Formatting text - changing characters, choosing fonts and styles, leading, text wrapping, kerning, paragraph and character styles, drop
  • caps and nested styles
  • Colours and gradients - the swatches panel, spot colours and gradients
  • Using graphics - importing, linking and image formats
  • Preflighting, packaging - preparing files for printing, preflighting a document, resolving errors, packaging files
  • Learn the world of InDesign!

 

Facilitator

Local Government Association of SA in collaboration with TAFESA
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 



 

Adobe Photoshop CC – Beginner to intermediate

Business

Duration: 2 days 
Investment: $750 incl GST
Delivery options: Face 2 Face
 

 

Target Audience

Council Staff who are new to Adobe Photoshop CC
 

 

Overview

Learn to create and retouch graphics and more. Adobe Photoshop is the industry standard photo imaging program and this comprehensive course will teach you how to use its main features. During this course you’ll learn the basics and then rapidly progress through to the more intermediate features.

Photoshop’s features are covered comprehensively including colour correction, photo retouching, output for print or web, layers, masks, paths, filters, type, and more.
 

 

Facilitator

Local Government Association of SA in collaboration with TAFESA
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Asset Management Plans

Business

Duration: Half day
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar
 

 

Target Audience

CEOs, Asset Managers and Senior Finance Officers
 

 

Overview

This session has been developed to assist participants to reflect on experiences in preparing initial Infrastructure and Asset Management Plans and undertake future updates. It focuses on practical tips and traps based on Councils experiences in preparing useful and legislatively compliant plans. Its aim is to provide guidance on the development of practical framework strategies that have regard to source and data constraints to assist with asset management planning decisions.


Key Learnings

  • How to determine affordable service standards relevant to particular local circumstances
  • The need to base asset maintenance and renewal intervention points on minimising whole of life net economic costs and affordable service levels
  • How to manage mismatches between cash flow availability and cash flow need
  • The relevance or not of recorded depreciation for asset management planning
  • How to resolve conflicts between asset management planning projected needs and long-term financial planning constraints.
  

Facilitator

David Powell has over 35 years’ experience as a Chartered Accountant including 25 years in Big 4 accounting firms with 10 years as a partner.  He consults to clients in a range of industries on IT audit, risk management, internal audit, probity and corporate governance.  

 


Additional Information

Please select your preferred delivery method below.
 
To complement this training, you may be interested in attending: 
Preparing and Updating Long-Term Financial Plans
 
If you would like to attend both of the above full day sessions at a reduced rate (Preparing and Updating Long-Term Financial Plans & Preparing and Updating Asset Management Plans) please select: Preparing and Updating Long-Term Financial Plans & Preparing and Updating Asset Management Plans

If you are enrolling on someone's behalf, please ensure after selecting 'Book Now' below, you use the first page to enter your details and the second page to enter the attendee's details.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Awards, Enterprise Agreements and Industrial Instruments

Legal

Duration: Half Day 
Investment: $385 incl GST 
Delivery: Face 2 Face & Webinar

 

Target Audience

All Council employees

 

Overview

Employment terms and conditions in the local government sector is governed by various industrial instruments, including (but not limited to) the Fair Work Act 1994 (SA) and the Local Government Act 1999 (SA),  as well as awards, enterprise agreements and employment contracts. These governing industrial instruments impose a range of different obligations on councils. During this session, we will provide breakdown the how each of these legislative and industrial instruments operate and their interaction. 

 

Key Learnings

  • Operation of the Fair Work Act 1994 (SA) and the Local Government Act 1999 (SA);
  • The application of industrial awards and enterprise agreements; and
  • Binding power of legislative and industrial instruments on contracts of employment.

 

Facilitator

Sathish Dasan, Principal – Employment and Industrial Relations, Governance – Norman Waterhouse Lawyers
Sathish is the Principal in charge of the Norman Waterhouse Employment & Industrial Relations, Insurance, and Governance & Regulatory teams. Sathish has been named as one of Australia’s leading lawyers in Doyle’s Legal Guide for the last ten years and has earned a reputation as one of South Australia’s pre-eminent specialists in the respective fields of industrial relations, local government and administrative law. 

Virginia Liu, Senior Associate – Employment and Industrial Relations – Norman Waterhouse Lawyers
Virginia advises local government and private sector clients in a wide range of litigious and non-litigious matters, in the areas of employment, industrial relations and work health and safety law. Virginia regularly design and deliver training seminars, workshops and presentations for council staff and elected members. 

The Norman Waterhouse Local Government team is the largest of its kind in the State and is widely recognised as the leader in the provision of advice and representation to the local government sector in South Australia. 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Building Effective Relationships for Elected Members

Business

Duration: Half day
Investment: $495 incl GST
Delivery Options: Face 2 Face
 

 

Target Audience

Elected Members
 

 

Overview

This workshop will unpack the principles of building effective working relationships and understanding team dynamics.

Whether it’s working with fellow elected members, with community or strengthening relations with key stakeholders, participants will learn the skills needed to identify their existing strengths, grow their effectiveness and build a team ethos.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 
Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Bullying and Harassment in the Workplace and the WHS Act

Legal

Duration: Half Day 
Investment: $385 incl GST 
Delivery: Face 2 Face & Webinar

 

Target Audience

Human Resource Officers, Work Health and Safety Officers, Managers and CEOs

 

Overview

Bullying and harassment can have a significant impact not only on the victim, but the culture of the entire organisation. As an employer and a PCBU, councils have a primary duty of care to ensure, so far as reasonably practicable, the health and safety of their employees. That includes ensuring, so far as reasonably practicable, employees are not exposed to the risk of psychological harm from bullying and harassment.

This session will set out what is considered bullying and harassment and how to respond and investigate into complaints to ensure the health and safety of employees and the organisational culture are not jeopardised. 

 

Key Learnings

  • Definition of bullying and harassment;
  • Obligations under the WHS Act 2011 (SA);
  • Reasonable management action taken in a reasonable manner;
  • Reporting process and support for your employees; and
  • Dealing with disputes. 

 

Facilitator

Sathish Dasan, Principal – Employment and Industrial Relations, Governance 
Sathish is the Principal in charge of the Norman Waterhouse Employment & Industrial Relations, Insurance, and Governance & Regulatory teams. Sathish has been named as one of Australia’s leading lawyers in Doyle’s Legal Guide for the last ten years and has earned a reputation as one of South Australia’s pre-eminent specialists in the respective fields of industrial relations, local government and administrative law. 

Virginia Liu, Senior Associate – Employment and Industrial Relations
Virginia advises local government and private sector clients in a wide range of litigious and non-litigious matters, in the areas of employment, industrial relations and work health and safety law. Virginia regularly design and deliver training seminars, workshops and presentations for council staff and elected members. 
The Norman Waterhouse Local Government Team is the largest of its kind in the State and is widely recognised as the leader in the provision of industrial relations, governance, and regulatory services to the local government sector in South Australia.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

ChemAlert ‘Risk Assessment’ training

Business

Duration: Half day
Investment: $220 incl GST
Delivery: Webinar
 

 

Target Audience

ChemAlert Search, Stock and Risk Assessment sessions are appropriate for staff responsible for the storage, labeling and/or reporting of chemical products in accordance with the relevant regulations i.e. base level staff, OHS coordinators, site supervisors and safety managers and staff responsible for risk assessments.  
 

 

Overview

LGA Training offers the latest version of ChemAlert Search, Stock and Risk Assessment training modules (V5) individually in two-hour webinar sessions. These sessions are delivered via WebEx, a software program that uses desktop sharing and voice over Internet Protocol (VoIP) technology, giving attendees the flexibility of signing in to training sessions from any location. 
 

 

Key Learnings

As a result of completing ChemAlert 'Risk Assessment' training, participants should be able to perform the following tasks:
  • Understand the difference between a Simple and Detailed Risk Assessment
  • Create a new Risk Assessment
  • Review and input information relevant to a product Risk Assessment
  • Follow the Risk Assessment Workflow process
 

 

Facilitator

Qualified trainer from ChemAlert

 

 

Additional Information

For further information and to enrol, please select your preferred session:

ChemAlert 'Search' training via Webinar please click here. 
ChemAlert 'Stock' training via Webinar please click here. 
ChemAlert Search, Stock and Risk Assessment training session via Face 2 Face please click here.  

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

 

ChemAlert ‘Search’ training

Business

Duration: Half day
Investment: $220 incl GST
Delivery: Webinar
 

 

Target Audience

ChemAlert Search, Stock and Risk Assessment sessions are appropriate for staff responsible for the storage, labeling and/or reporting of chemical products in accordance with the relevant regulations i.e. OHS coordinators, site supervisors and safety managers and staff responsible for risk assessments.  
 

 

Overview

LGA Training offers the latest version of ChemAlert Search, Stock and Risk Assessment training modules (V5) individually in two-hour webinar sessions. These sessions are delivered via WebEx, a software program that uses desktop sharing and voice over Internet Protocol (VoIP) technology, giving attendees the flexibility of signing in to training sessions from any location. 
 

 

Key Learnings

As a result of completing ChemAlert 'Search' training, participants should be able to perform the following tasks:
  • Locate products on ChemAlert
  • Retrieve and review manufacturers’ Safety Data Sheets
  • Locate and review Product Details information, including Chemical Footprint and health hazards
  • Generate ChemAlert reports and product labels
 

 

Facilitator

Qualified trainer from ChemAlert
 

 

Additional Information

For further information and to enrol, please select your preferred session:

ChemAlert 'Risk' training via Webinar please click here.
ChemAlert 'Stock' training via Webinar please click here. 
ChemAlert SearchStock and Risk Assessment training session via Face 2 Face please click here.  

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

ChemAlert ‘Stock’ training

Business

Duration: Half day
Investment: $220 incl GST
Delivery: Webinar
 

 

Target Audience

ChemAlert Search, Stock and Risk Assessment sessions are appropriate for staff responsible for the storage, labeling and/or reporting of chemical products in accordance with the relevant regulations i.e. base level staff, OHS coordinators, site supervisors and safety managers and staff responsible for risk assessments.   
 

 

Overview

LGA Training offers the latest version of ChemAlert Search, Stock and Risk Assessment training modules (V5) individually in two-hour webinar sessions. These sessions are delivered via WebEx, a software program that uses desktop sharing and voice over Internet Protocol (VoIP) technology, giving attendees the flexibility of signing in to training sessions from any location. 
 

 

Key Learnings

As a result of completing ChemAlert Stock training, participants should be able to perform the following tasks:
  • Create a Hierarchy of storage locations
  • Manage, copy or delete Locations within the Hierarchy
  • Add, edit, copy or delete products from Inventory
  • Input specific quantities of products into Inventory
  • Generate and review stock reports including Hazardous Chemicals registers and Dangerous Goods listings
 

 

Facilitator

Qualified trainer from ChemAlert
 

 

Additional Information

For further information and to enrol, please select your preferred session:

ChemAlert ''Search" training via Webinar please click here.
ChemAlert ''Risk" training via Webinar please click here.
ChemAlert 
SearchStock and Risk Assessment training session via Face 2 Face please click here.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

ChemAlert Search, Stock and Risk Assessment Program

Business

Duration: 1 Day 
Investment: $715 incl GST
Delivery: Face 2 Face
 

 

Target Audience

Staff responsible for safety aspects relating to chemicals used in the workplace, such as purchasing officers, store personnel, base-level users and any other users responsible for searching and identifying products used on-site, as well as accessing and creating Risk Assessments.
 

 

Overview

The ChemAlert Search, Stock and Risk Assessment course (V5) incorporates navigation through the application, product searching, product-specific reporting and Risk Assessments. Participants will be trained on the Stock Management module, including the establishment of site-specific stock registers and stock holdings to create a customised council-specific database. Stock reports such as Hazardous Chemicals registers, Dangerous Goods listings and other critical reports will be generated and analysed by participants. Participants will also learn how to locate existing and create new risk assessments.
 

 

Key Learnings


Search
  • Locate products on ChemAlert
  • Retrieve and review manufacturers’ Safety Data Sheets
  • Locate and review Product Details information, including health hazards,  First Aid and PPE
  • Generate ChemAlert reports and product labels
 
Stock
  • Establish a Stock Register and create a Site Hierarchy of Stock Holdings
  • Add, edit or remove products from the Stock Register and specific Stock Holdings
  • Input specific quantities of products into Stock Holdings
  • Generate and review stock reports including Hazardous Chemicals registers and Dangerous Goods Listings
 
Risk Assessment
  • Create a new Risk Assessment
  • Review and input information relevant to a product Risk Assessment
  • This course is “hands-on” with participants completing practical exercises designed to reinforce knowledge and ensure that skills can be applied in the workplace.
 

 

Facilitator

Qualified trainer from ChemAlert

 

 

Additional Information

PLEASE NOTE: Each attendee should have access to a laptop with ‘internet access’ to take part in session activities.

If you would like to attend this training via webinar, LGA Training are offering individual Search, Stock and Risk Assessment components in 2 hour sessions.

For further information and to enrol, please select your preferred session:

ChemAlert ''Search" training via Webinar please click here.
ChemAlert "Stock" training via Webinar please click here.
ChemAlert ''Risk" training via Webinar please click here.


For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

 

 

Child Safe Environments - Orientation/Refresher Module

Business

Duration: Half day
Investment: TBA
Delivery: Face 2 Face
 

 

Target Audience

Council staff and volunteers who provide services wholly or partly to children (under 18 years of age), and for supervisors and managers of those staff and volunteers. Please refer to “Mandatory Reporting- Who needs what training?” Note: Council staff and volunteers providing services wholly or partly to children have legal responsibilities as mandated notifiers under the Children’s Protection Act 1993 (SA).

For further information on who should attend please click this link 
 

 

Overview

Orientation Program: 

For new Council staff who provide services partly to children incidental to their overall service provision responsibilities, but do likely to have regular or on-going contact with children. This could include managers and supervisors of those providing services to young people, some library staff, swimming pool and recreation and community centre workers.

Refresher Program: 
For Council staff and volunteers who have completed the one-day accredited training program more than 3 years ago. The Families SA standard is for those mandated notifiers to undertake a refresher program every 3 years.
 

 

Key Learnings

On completion of this session participants will be aware of:
  • The legal and policy framework for a shared responsibility for keeping children safe
  • How values, attitudes and experiences may impact on the understanding of child abuse
  • The legal responsibility to notify and suspicion of abuse or neglect
  • Procedures for reporting to the Child Abuse Report

Note: The morning session alone does not fulfill the requirements of the Families SA one day accredited program. To achieve accreditation participants must also attend the afternoon Responding to Children Module”.
 

 

Facilitator

Margaret Heylen, our program facilitator is a qualified social worker who has worked in the area of child protection, and is an accredited Families SA trainer of the Child Safe Environment modules. In addition to her experience in the area of child protection, Margaret has had extensive experience as a Social Planner in the Local Government and State Government sectors.
 

 

Additional Information

This experience encompasses development of LGA Policy and Guidelines for Councils in South Australia. In particular Margaret authored the “LGA Child Safe Environment Guidelines, November 2010” which is available via the LGA website under “Manuals, Codes & Guidelines”.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 
 

Child Safe Environments - Responding to Children Module

Business

Duration: 1 Day 
Investment: TBA
Delivery: Face 2 Face
 

 

Target Audience

Council staff and volunteers who provide services wholly or partly to children (under 18 years of age), and for supervisors and managers of those staff and volunteers. Please refer to “Mandatory Reporting- Who needs what training?” Note: Council staff and volunteers providing services wholly or partly to children have legal responsibilities as mandated notifiers under the Children’s Protection Act 1993 (SA).
 
For further information on who should attend please click this link 
 

 

Overview

Orientation/Refresher Module” (9:30am to 12:30pm)

Orientation Program:
For new Council staff who provide services partly to children incidental to their overall service provision responsibilities, but do likely to have regular or on-going contact with children. This could include managers and supervisors of those providing services to young people, some library staff, swimming pool and recreation and community centre workers.

Refresher Program: 
For Council staff and volunteers who have completed the one-day accredited training program more than 3 years ago. The Families SA standard is for those mandated notifiers to undertake a refresher program every 3 years.
 

 

On completion of this session participants will be aware of:
  • The legal and policy framework for a shared responsibility for keeping children safe
  • How values, attitudes and experiences may impact on the understanding of child abuse
  • The legal responsibility to notify and suspicion of abuse or neglect
  • Procedures for reporting to the Child Abuse Report
 

“Responding to Children Module” (1.30 pm to 4.30 pm)
 

Participants who attend the Orientation/Refresher module in the morning have the option of attending this afternoon module to complete the Families SA accredited one day Child Safe Environments program .
 

 

Building on the morning session the afternoon session will enable participants to:
  • identify a range of possible indicators concerning child abuse and neglect
  • the importance of maintaining a child’s perspective when considering child abuse suspicions
  • gain some understanding of how to respond to children where there is a suspicion of abuse or neglect.

Two assessment exercises are required to be completed to achieve accreditation in the two modules.
 

 

Facilitator

Margaret Heylen, our program facilitator is a qualified social worker who has worked in the area of child protection, and is an accredited Families SA trainer of the Child Safe Environment modules. In addition to her experience in the area of child protection, Margaret has had extensive experience as a Social Planner in the Local Government and State Government sectors.
 

 

Additional Information

This experience encompasses development of LGA Policy and Guidelines for Councils in South Australia. In particular Margaret authored the “LGA Child Safe Environment Guidelines, November 2010” which is available via the LGA website under “Manuals, Codes & Guidelines”.  

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Community Engagement for Elected Members

Business

Duration: Half day
Investment: $495 incl GST
Delivery: Face 2 Face & Webinar
 

 

Target Audience

Elected Members
 

 

Overview

This Community Engagement for Elected Members session will provide an overview and introduction to the LGASA Community Engagement framework that support council’s effective engagement processes. The content has been influenced by the results of a project funded by the LGA Research and Development Scheme into how councils engage communities in Annual Business Planning and Budgets.

The delivery of the training includes the use of a case study and practical methods, examples, and shared learning experiences of community engagement to build understanding of effective engagement practices.

Through interactive activities elected members will enhance their authentic leadership skills and develop their ability to communicate and engage with greater influence; and discover how to use community input to inform decision making.

 

Facilitator

Barbara Chappell is the author of the LGA Community Engagement Handbook and the City of Onkaparinga’s Community Engagement Handbook which won the IAP2 Core Values Award for Best Policy Framework 2007. She holds a Master of Conflict Management. Barbara is licensed to train the International Association for Public Participation (IAP2) Foundations Program and Strategies for Dealing with Opposition and Outrage Management courses.  She has delivered the training across Australia, in Singapore, Jakarta, San Diego and Ottawa. She works with Councils and community groups throughout South Australia to raise awareness of community engagement practices.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 
Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Customer Service 101

Business

Duration: Half day
Investment: $385 incl GST
Delivery: Webinar
 

 

Target Audience

All Council Staff
 

 

Overview

This interactive training program assists participants to grow a mindset dedicated to the delivery of outstanding customer service to both external and internal customers.
It offers participants a solid understanding and knowledge of best practice customer service and upon completion participants will have fine-tuned their service delivery skills to be able to confidently deliver customer service that is prompt, friendly, courteous and efficient.
The use of group discussions and local government-contextualised examples will assist the participant to transfer all learnings to the workplace.
 

 

Key Learnings

  • What is customer service and why is it important?
  • Who is a customer? 
  • How to deliver a professional approach to customer care
  • Why are listening skills important?
  • Why are questioning skills important?
  • An overview of effective telephone techniques
  • Journey mapping techniques to develop understanding of the customer experience
  • How to deal with complaints and difficult or aggressive customers
  • How to actively seek feedback

 

Facilitator

Bridget Hogg FGLF. BSc (Hons) Human Psychology. MSc Organisational Psychology. Dip.M. NLP Practitioner. Certificate IV in Assessment and Workplace Training. Trained in Gottman Couples Therapy (Level 1). Strategic Interventionist (Robbins-Madanes).

Bridget Hogg is Principal Attraction and Retention Consultant at HR Development at Work. Bridget set up Development at Work in the UK in 1994, and HR Development at Work in Adelaide, Australia in 2002. She holds qualifications in psychology, management, marketing and NLP, Strategic Intervention and is a Fellow of the Leaders Institute of South Australia Governors Leadership Foundation program.

 


Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Cyber Security

Business

Duration: Half Day (9am - 12pm)
Investment: $385 incl GST
Delivery: Webinar
 

 

Target Audience

All council staff, including IT staff, whose role it is to protect information entrusted to them by their council.
 

 

Overview

All Councils have information security controls in place to manage the security of their assets; i.e. financial information, intellectual property and technology. Councils need to be sure that 3 important things are not lacking:
  • Baselined and consistently understood general knowledge and awareness around the subject of cybersecurity
  • Permission to question and report incidents that could be potential threats to cybersecurity; and importantly
  • An organisational culture that encourages and supports the above
 

 

Key Learnings

  • Explain how risk is a governing concept for any council cybersecurity activity
  • Describe specific dangers to councils and also to participants individually
  • Assist a council reduce potential contribution to cybersecurity risk
  • Overview the Australian Signal Directorate’s “Essential 8” cybersecurity mitigation strategies in the context of a local government’s IT operations.
 
The Organisational Benefits of this session include:
  • Collaborative awareness and understanding of where threats exist within a council work environment
  • Staff that are more aware and proactive with respect to threats to information security
  • The opportunity for IT personnel to reconsider their IT strategy and potentially identify weak areas with respect to the “Essential 8”
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Dispute Resolution for Elected Members

Business

Duration: Half day
Investment: $495 incl GST
Delivery: Face 2 Face & Webinar 
 

 

Target Audience

Elected Members 
 

 

Overview

Dispute resolution is a critical leadership skill. This interactive session explores the factors that drive conflict and offers ways to effectively intervene and facilitate positive outcomes in difficult situations. 

Both the legislative and non-legislative framework used in the resolution of disputes will be addressed. Participants will have the opportunity to improve their ability to identify conflict in its early stages, allowing time to respond with confidence and the capacity to effectively manage situations before they escalate.         
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Effective Decision Making for Elected Members

Business

Duration: Half day
Investment: $495 incl GST
Delivery: Face 2 Face
 

 

Target Audience

Elected Members
 

 

Overview

This program is designed to assist Elected Members who wish to enhance and refine their decision making skills.

‘Culture eats strategy for breakfast' - Peter Drucker

Elected Members have the ability to shape the environment in which decisions are made upon which the success of a council depends. Good decision-making is the foundation of a council's success and the only way a council can maximise the probability of achieving its objectives in an increasingly competitive, complex and uncertain world. 

This one-day program provides Elected Members and council staff with the skills, tools and strategies to assist in creating and growing a culture of effective decision-making.

Outcomes of this training include improved council performance for the more effective delivery of community value.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 
Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Emotional Intelligence 101 for Elected Members

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face
 

 

Target Audience

Elected Members
 

 

Overview

Emotional intelligence is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.

Elected members who develop their emotional intelligence skills will find that they can navigate some of the more challenging parts of their role with greater ease. In this interactive session participants will learn practical mindful-based leadership skills to grow self-awareness, resilience, reduce stress, improve focus and be more effective when working with others. 
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Enhanced Public Speaking and Presenting for Elected Members

Business

Duration: Half day 
Investment: $495 incl GST 
Delivery: Face 2 Face & Webinar
 

 

Target Audience

Elected Members
 

 

Overview

Being able to communicate effectively is one of life’s most important skills. It allows you to connect with people, to deliver information and to form positive relationships. Communicating in a way that builds trust, respect and engagement with your listeners is becoming more essential than ever before as we adjust to the challenges of today’s fast-paced world where everyone is competing to be heard. In a relaxed and safe setting, learn how to refine your public speaking and presentation techniques so that you become a strong and vibrant communicator, capable of delivering key messages in any forum.
 

 

Key Learnings

  • Preparation: how to start, when to stop;
  • Structure and signposting to help frame a speech/presentation that will resonate;
  • The KISS principle: key messages and talking points that will keep you on track;
  • The importance of words and phrasing that are clear and easy to understand;
  • Speech rhythm, tone and inflection to ensure your audience stays engaged;
  • Analogies and anecdotes to explain complex ideas and statistics;
  • Presentation and demeanour support to build on image and brand;
  • Body language – the tricks and pitfalls; and Insider tricks of the trade.
 

 

Facilitator

Georgina McGuinness, Director – McGuinness Media
Georgina is an experienced media relations, government relations and stakeholder engagement executive, who has forged a career of more than 30 years in communications. For 25 years, Georgina presented Adelaide’s premier weekend news bulletin on Channel 9. Away from the news desk, she was also a senior journalist, sub-editor, producer, chief of staff and documentary presenter. Georgina has received awards for TV journalism and participated in a news presenter exchange with Adelaide’s sister city, Austin, Texas. More recently, Georgina has been a speech-writer to two State Opposition Leaders and Senior Communications Adviser, to then Leader of the Opposition (and current SA Premier) the Hon Steven Marshall MP.

This unique background across media and government has allowed her to establish a wealth of experience and expertise in communication, stakeholder engagement, key message development, publicity, branding and presentation.

In April 2014, she established McGuinness Media and in the five years since, she has experienced strong and growing demand for her services.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 
Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.

 

Fire Risks and Hoarding

Business

Duration: Half Day
Investment: $25 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

EHO’s, Planning Officers and council staff that work with members of the community who hoard.

 

Overview

Hoarding is the persistent difficulty of a person/s to discard or part with possessions, regardless of their actual value. Hoarding can result in extreme clutter in and around a premises, compromising the intended use of a premises and threatening the health and safety of people and animals who live or work in the premises and their neighbours.

Hoarding is a progressive and chronic condition and the effects of hoarding can be apparent inside or outside the premises or a combination of both. Commonly hoarded items include personal papers, newspapers, clothing, furniture, appliances, household rubbish, animals and hard rubbish. In this interactive 90 min presentation (that will welcome questions and discussion) participants will be given information about managing hoarding in their community and the fire risk associated with it.

 

Key Learnings

  • Facts about fires and hoarding
  • Fire risks associated with hoarding
  • Early warning, access & egress, ignition sources and fuel load
  • Prioritising de-cluttering activities
  • Additional fire protection
  • Brief history of Metro Fire Service (MFS) response-What services the MFS can offer
  • Input from Local Government Risk Services (LGRS)

 

Facilitator

Vinny Schar, ESM  AIFireE, Community Engagement Manager, South Australian Metropolitan Fire Service, J-FLIP Coordinator
Vincent has over 30 years experience in emergency operations, 15 of those as a Station Officer for the SA Metropolitan Fire Service. Vincent worked for two and half years in Community Safety Education developing and delivering fire safety education. 

Stevie Sanders, WHS & Risk Manager - LGRS (providing services to the sector on behalf of WCS & MLS)
Stevie Holds a masters in Safety systems and has worked for the safety regulator in the UK and has designed and implemented safety systems in a number of industries, including Pharmaceuticals and manufacturing, and has extensive experience in local Government.

 

Additional Information

LGA Training would like to thank the MFS for providing this training at no charge to our members, enabling us to offer this program for a small administrative fee.  

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

 

GDS40: Understanding Applications and Implications for Councils

Business

Duration: Half day (9:30am - 12:30pm)
Investment: Free
Delivery: Face 2 Face & Webinar
 

 

Target Audience

Information and Records Management Officers and other Council Officers responsible for information and records management practices within councils.
 

 

Key Learnings

  • Why GDS 40 is different
  • How GDS 40 was developed
  • What is now permanent
  • How GDS 40 is structured
  • Understanding retention periods
  • Undertaking risk assessments for records
  • Obtaining management sign off to disposal
  • Interpretation of GDS 40 (sentencing)
  • Mapping of GDS 20 to GDS 40
  • Implementation in systems
  • Examples of applying GDS 40
  • Providing feedback and updates

 

Facilitator

Tony Leviston, Principal Archivist at State Records of South Australia
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Grants and Funding - Interactive Project Workshop

Business

Duration: Half day (1pm - 4pm)
Investment: $385 incl GST
Delivery: Face 2 Face
 

 

Target Audience

Council staff involved in grants and funding applications, including Australian and State Government Grants and disaster funding.

 

 

Overview

This face 2 face interactive session will provide participants with the opportunity to workshop projects they are seeking funding for in 2020. Using the BBRF as a template, this session will run participants projects though the preparation and application process.

Participants will also work though the 14 attachments that are required for BBRF4 and look at which ones may apply to the next round, or other grant opportunities

 

 

Key Learnings

  • How to make your project interesting so it gets ‘noticed’
  • How to tell your project story to the funding providers
  • How to create a council’s portfolio of past projects to have ready for your next application

 

Facilitator

Colin Steele is Managing Director of Section51. Prior to establishing Section51, Colin worked for 10 years in local government, 11 years in State Government and 10 years designing, assessing, managing and evaluating grant programs and disaster funding for the Australian Government.

Section51 has been running as a consultancy for over 10 years and in that time, we have helped councils achieve funding for close to $400 million in community, infrastructure and environmental projects.

 

 

Additional Information

To compliment this training, you may prefer to attend the full day session:
Grants and Funding - Strategies & Interactive Project Workshop

Alternatively, if you prefer you can attend:
Part 1 - Grants and Funding Strategies

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

 

Grants and Funding - Strategies & Interactive Project Workshop

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face
 

 

Target Audience

Council staff involved in grants and funding applications, including Australian and State Government Grants and disaster funding.  

 

Overview

This full day program offers participants the opportunity to attend both Grants and Funding ‘Strategies’ and ‘An interactive project workshop’ at a reduced rate


 

Part 1: Grants and Funding Strategies

In this session the disaster and drought grants, sports grants and funding allocations of 2019 will be analysed and strategies for approaching funding opportunities in 2020 will be provided.
  • The context of disaster funding; who is responsible, how it works and why;
  • Information about where and how grant funding may be made available in 2020;
  • An overview of how to start preparing your projects now so you are ready to apply for the Building Better Regions Fund (BBRF) and other funding opportunities in 2020.

 

Part 2: Grants and Funding - Interactive Project Workshop

This face 2 face interactive session will provide participants with the opportunity to workshop ‘real’ projects they are seeking funding for in 2020. Using the BBRF as a template, this session will run participants’ projects though the preparation and application process.
Participants will also work though the 14 attachments that are required for BBRF4 and look at which ones may apply to the next round, or other grant opportunities

 

  • How to make your project interesting so it gets ‘noticed’
  • How to tell your project story to the funding providers
  • How to create a council’s portfolio of past projects to have ready for your next application

 

Facilitator

Colin Steele has been the Managing Director of Section51 for over 10 years, assisting councils achieve funding for close to $400 million in community, infrastructure and environmental projects.

Prior to establishing Section51, Colin worked for 10 years in local government, 11 years in State Government and 10 years designing, assessing, managing and evaluating grant programs and disaster funding for the Australian Government. During this time he was manager of Local Government programs in the Department of Infrastructure during the Global Financial Crisis.  His team at the time were the architects of the then Australian Government GFC response for Local Government in 2008. 

Colin has a comprehensive understanding of what happens inside government during these times. 

 

Additional Information

If you would prefer to attend one of the half day sessions only, please select below:
Grants and Funding Strategies
Grants and Funding - Interactive Project Workshop


For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

Grants and Funding Strategies

Business

Duration: Half Day (9:30am - 12:30pm)
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar
 

 

Target Audience

Council staff involved in grants and funding applications, including Australian and State Government Grants and disaster funding.

 

Overview

This session is part 1 of a 2-part package. It covers the disaster and drought grants, sports grants and funding allocations of 2019 will be analysed and strategies for approaching funding opportunities in 2020 will be provided. 

 

Key Learnings

  • The context of disaster funding; who is responsible, how it works and why;
  • Information about where and how grant funding may be made available in 2020;
  • An overview of how to start preparing your projects now so you are ready to apply for the Building Better Regions Fund (BBRF) and other funding opportunities in 2020.

 

Facilitator

Colin Steele is Managing Director of Section51. Prior to establishing Section51, Colin worked for 10 years in local government, 11 years in State Government and 10 years designing, assessing, managing and evaluating grant programs and disaster funding for the Australian Government.  

Section51 has been running as a consultancy for over 10 years and in that time, we have helped councils achieve funding for close to $400 million in community, infrastructure and environmental projects.

 

Additional Information

To compliment this training, you may prefer to attend the full day session: Grants and Funding - Strategies & Interactive Project Workshop
Alternatively, if you prefer you can attend: Part 2 - Grants and Funding - Interactive Project Workshop

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

 

Handling Conflict Situations for Council Officers

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face
 

 

Target Audience

All Council Officers 
 

 

Overview

This course will explore how personal conflict styles influence our behaviour when dealing with difficult conversations and conflict situations. As professionals providing a service to the public, it is useful to become aware of how our own behaviour can be managed to build capacity within the community to respond rather than react to situations.
 
Participants practice the skill is groups of three, with one person taking on the role of the Council Officer, another taking on the role of a resident, with the third person observing and providing feedback. Then they reverse roles so everyone gets a chance to practice in a safe and comfortable setting.
 

 

Key Learnings

  • Possibilities and limitations of conflict management
  • Nature and source of conflict
  • Identify personal conflict styles
  • Provide practical opportunities
  • Different responses to various conflict situations
  • Common conflict situations
 
Feedback from past participants is that they get the most value out of role-playing as “it is the best way to really learn how to become competent at handling conflict”.
 

 

Facilitator

Barbara Chappell holds a Masters in Conflict Management and is licensed to train the International Association for Public Participation (IAP2) Certificate Program and the Emotion, Outrage and Public Engagement course. Barbara works with Councils and community groups throughout South Australia to raise awareness of the role of conflict management in community engagement and community relations.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
 

 

IAP2 Foundations in Public Participation

Business

Duration:  5 Days
Investment: $2310 incl GST
Delivery: Face 2 Face

 

Target Audience

Elected Members, Officers and Managers in the Community Engagement, Community Development, Community Services, Planning and Development and Strategic Planning areas.

 

Overview

The landscape of global public participation and community engagement is changing. A proven framework for public participation has never been more essential. People want and need to be engaged as decisions are made, and the process must happen in a respectful, positive, and effective way that creates the best possible outcomes for all concerned. That’s where International Association for Public Participation (IAP2) Federation comes in.

 
The IAP2 Federation has streamlined and refined its highly-regarded and innovative flagship certificate course to meet today’s challenging climate. Whether you are new to the public participation process or an advanced practitioner, this new training will provide you with the structure, techniques, and knowledge you need to be successful.

The hands-on design of this program and the expertise of the IAP2 Federation Licensed Trainers ensures that you receive the very best public participation and community engagement training available globally.

The program is divided into two (2) Modules.
A three (3) day 'Planning' module and a two (2) day 'Techniques' module.

 

Planning Module – 3 days

The three-day 'Planning' module provides an introduction to the foundations of effective public participation including decision process steps; how to select levels of participation, identify and clarify the roles and responsibilities of decision-makers and communities; and an introduction to the selection of techniques and development of a community engagement plan. The program has a project management base supported by community engagement and development principles. It helps project officers who are responsible for council’s infrastructure to understand the needs of communities; and it helps community development officers to integrate community needs within a project management structure. The program broadens the perspective of council officers and increases their capacity to work effectively with community members.
  • The public and their roles in participation
  • The integration of project management with community engagement and community development practices
  • How to set clear objectives to achieve public participation goals
  • How to develop a public participation plan including communication aspects of public participation
  • How to identify appropriate evaluation tools to measure the effectiveness of public participation
  • A variety of public participation engagement and communication skills; and techniques including active listening, empathy, managing difficult conversations and risk communication.
 
The Planning module needs to be completed before the Techniques module.

 

Techniques Module – 2 days

The two-day 'Techniques' module provides an introduction to a range of practical techniques that can be used at all five levels on the IAP2 Spectrum of Public Participation. The module builds on the learning from the planning module and provides participants with opportunities to reflect on and improve their understanding of the IAP2 approach to public participation.
 
  • World Café, interviewing from a public participation perspective, focused conversations, Citizen Jury, community groups and other techniques of interest to participants
  • How to select techniques to share information, collect and compile information and bring people together
  • How to adapt techniques to suit specific situations and meet public participation objectives.
 
At the completion of this 5-day course, participants will receive an internationally recognised IAP2 Public Participation Certificate.
 

 

Facilitator

Barbara Chappell is the author of the LGA Community Engagement Handbook and the City of Onkaparinga’s Community Engagement Handbook which won the IAP2 Core Values Award for Best Policy Framework 2007. She holds a Master of Conflict Management. Barbara is licensed to train the International Association for Public Participation (IAP2) Foundations Program and Strategies for Dealing with Opposition and Outrage Management courses.  She has delivered the training across Australia, in Singapore, Jakarta, San Diego and Ottawa. She works with Councils and community groups throughout South Australia to raise awareness of community engagement practices.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Improving your Decision-Making Skills - Council Staff

Business

Duration: Half Day
Investment: $385 incl GST
Delivery: Face 2 Face

 

Target Audience

All Council Staff

 

Overview

This session has been developed for council staff who are interested in acquiring practical knowledge, skills and tools to make better decisions in their professional and personal lives.

It is also useful for those who are working in a role in which they are expected to undertake analysis, strategic planning, successfully deliver project outcomes, prepare briefs/minutes, provide advice and make recommendations to managers, executives, and other senior decision-makers.

 

Key Learnings

  • To develop a clear understanding of decision making as a process
  • To develop an understanding of how individual and organisational behaviour shapes decision making
  • To build best practice skills in commonly misused decision making tools
  • To build skills in facilitating decision making meetings and conversations

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Introduction to Community Engagement for Council Officers

Business

Duration: 1 Day 
Investment: $605 incl GST
Delivery: Webinar
 

 

Target Audience

Community Engagement Officers and Managers in the Community Development, Community Services, Planning and Development, Infrastructure and Strategic Planning areas.
 

 

Overview

The Community Engagement Project undertaken by the LGA produced a handbook resource for Councils across South Australia. The Community Engagement Handbook is based on the International Association for Public Participation (IAP2) model and provides a basic community engagement framework for Councils.  

The handbook was revised in 2016 to include a section on engagement techniques including how to engage with Aboriginal communities and people with disabilities; and social media.
 

 

Key Learnings

  • What is meant by community engagement in Local Government decision making
  • A range of community engagement
  • Legislative issues in relation to community engagement
  • Planning, implementing and evaluating community engagement
  • An introduction to techniques to share and gather information and bring people together.
 

 

Facilitator

Barbara Chappell is the author of the LGA Community Engagement Handbook and the City of Onkaparinga's Community Engagement Handbook which won the IAP2 Core Values Award for Best Policy Framework 2007. Barbara is licensed to train the International Association for Public Participation (IAP2) Certificate Program and the Dealing with Opposition in Public Participation course.  She has delivered community engagement training across Australia, in Singapore, Jakarta, San Diego, Ottawa and Tel Aviv. She works with Councils and community groups throughout South Australia to raise awareness of community engagement practices.
 

 

Additional Information

This course is part one of a two-part series. Part two is Techniques for Participation in Community Engagement.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.


 

Local Government Women in Leadership

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face
 

 

Target Audience

The Local Government Women in Leadership Program is designed for women who want to extend their influence in their current role and/or as a part of preparation for taking the next step in their career.  
 

 

Overview

Are you looking for a dynamic approach to building leadership capability and confidence?
 
This program provides a space to clarify strengths and refine leadership skills with a large focus on the application of new insights and learnings back in the workplace.
 

 

Additional Information

For information about upcoming forums or to register your interest please click on the enquire button below or email training@lga.sa.gov.au
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Long-Term Financial & Asset Management Plans

Business

Duration: 1 Day 
Investment: $605 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

CEOs‚ Asset Managers and Senior Finance Officers
 

 

Overview

This full day program offers participants the opportunity to attend both ‘Preparing and Updating Long-Term Financial Plans’ & ‘Preparing and Updating Asset Management Plans’ at a reduced rate.

The focus of ‘Preparing and Updating Long-Term Financial Plans’ is to enhance the skills of participants to develop practical, easy to prepare and follow, long-term financial plans. It includes tips and traps based on council’s experience to date. Material presented and discussed will cover legislative requirements, structural suggestions, how to identify and determine key information and assumptions for input and how to develop an appropriate financial strategy considering relevant local factors.

‘Preparing and Updating Asset Management Plans’ has been developed to assist participants to reflect on experiences in preparing initial Infrastructure and Asset Management Plans and undertake future updates. It focuses on practical tips and traps based on Councils experiences in preparing useful and legislatively compliant plans. Its aim is to provide guidance on the development of practical framework strategies that have regard to source and data constraints to assist with asset management planning decisions.
 
 

 

Key Learnings

Preparing and Updating Long-Term Financial Plans:
  • Suggested structure and content and the appropriate level of detail to include
  • What key assumptions should be specified and the basis of their estimates
  • The need to recognise, and options to accommodate, future expected price movements
  • The need to vary some indicator target ranges over time
  • What types of sensitivity analysis should be undertaken and how to present results
  • What level of functional and activity level financial information should be provided
  • What written explanatory content should be included
  • How to make trade-offs to achieve financial targets  
Preparing and Updating Asset Management Plans:

 

  • How to determine affordable service standards relevant to particular local circumstances
  • The need to base asset maintenance and renewal intervention points on minimising whole of life net economic costs and affordable service levels
  • How to manage mismatches between cash flow availability and cash flow need
  • The relevance or not of recorded depreciation for asset management planning
  • How to resolve conflicts between asset management planning projected needs and long-term financial planning constraints.

 

Facilitator

David Powell has over 35 years’ experience as a Chartered Accountant including 25 years in Big 4 accounting firms with 10 years as a partner.  He consults to clients in a range of industries on IT audit, risk management, internal audit, probity and corporate governance.  
 

 

Additional Information

Please select your preferred delivery method below.

If you would prefer to attend ‘Preparing and Updating Long-Term Financial Plans’ only please select: Preparing and Updating Long-Term Financial Plans

If you would prefer to attend ‘Preparing and Updating Asset Management Plans’ only please select: Preparing and Updating Asset Management Plans
 
For information about upcoming forums or to register your interest please click on the enquire button below or email training@lga.sa.gov.au
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Long-Term Financial Plans

Business

Duration: Half Day (9:30am-12:30pm)
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

Target Audience

CEOs, Asset Managers and Senior Finance Officers
 

 

Overview

The focus of this session is to enhance the skills of participants to develop practical, easy to prepare and follow, long-term financial plans. It includes tips and traps based on council’s experience to date. Material presented and discussed will cover legislative requirements, structural suggestions, how to identify and determine key information and assumptions for input and how to develop an appropriate financial strategy considering relevant local factors.

 

Key Learnings

  • Suggested structure and content and the appropriate level of detail to include
  • What key assumptions should be specified and the basis of their estimates
  • The need to recognise, and options to accommodate, future expected price movements
  • The need to vary some indicator target ranges over time
  • What types of sensitivity analysis should be undertaken and how to present results
  • What level of functional and activity level financial information should be provided
  • What written explanatory content should be included
  • How to make trade-offs to achieve financial targets  

 

Facilitator

David Powell has over 35 years’ experience as a Chartered Accountant including 25 years in Big 4 accounting firms with 10 years as a partner.  He consults to clients in a range of industries on IT audit, risk management, internal audit, probity and corporate governance.  
 

 

Additional Information

Please select your preferred delivery method below.
To complement this training you may be interested in attending: Preparing and Updating Asset Management Plans
 
If you would like to attend both of the above full day sessions at a reduced rate (Preparing and Updating Long-Term Financial Plans & Preparing and Updating Asset Management Plans) please select: Preparing and Updating Long-Term Financial Plans & Preparing and Updating Asset Management Plans

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Managing Stress and Handling Difficult Conversations

Business

Duration: Half day
Investment: $385 incl GST
Delivery: Face 2 Face

 

Target Audience

All staff

 

Overview

This course is aimed at equipping participants with the skills required to identify life's stressors, particularly those associated with managing difficult staff situations. It will develop the participant's awareness skills, and introduce techniques for managing unavoidable stress in a healthy manner.

 

Key Learnings

  • The difference between "good" stress and "harmful" stress
  • Stress management techniques and how to apply them
  • Practical strategies for managing difficult workplace conversations to ensure optimum outcomes.
  • Being aware of, and working with individual personality differences.faciliator

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Microsoft Excel – Beginner to Intermediate

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council staff who would like to advance their basic Microsoft Excel skills

 

Key Learnings

Basic skills Covered:
  • Creating a new workbook
  • Formulas and functions
  • Cell referencing
  • Using the Autofill tool
  • Formatting cells and using borders and margins
  • Sorting and filtering data lists
  • Creating and editing charts
  • Inserting shapes, pictures, clip art, SmartArt Graphics, WordArt, screen shots and signature lines
  • Printing – worksheets/workbooks/formulas and functions/row and column headers.
 
Intermediate Skills Covered:
  • Editing worksheets
  • Adding headers, footers, and hyperlinks
  • Formatting and editing cells
  • Conditional formatting
  • Analysing data lists
  • Using What-If analysis, performing calculations
  • Creating, editing, and formatting pivot tables
  • Creating and editing charts
  • Linking and embedding objects
  • Sharing workbooks.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Microsoft Word - On Demand

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council staff well-versed in the basic skills of using Microsoft Word

 

Overview

Choose the level – Beginner, Intermediate or Advanced and date to suit your Council

 

Key Learnings

 
Basic skills covered:
  • Creating and editing a document
  • Formatting options
  • Page setup options
  • Inserting page numbers and page breaks
  • Inserting headers and footers
  • Applying quick styles and document themes to a document
  • Enhancing images
  • Using the proofing and language features
  • Tab settings
  • Printing and sharing documents.
 
Intermediate skills covered:
  • Customising Word options
  • Customising the 'Quick Access Toolbar'
  • Inserting section breaks in a document
  • Adding tables and captions
  • Inserting graphical elements
  • Reviewing a document
  • Working with documents by using Word Mobile 2010
  • Inserting a table of contents and footnotes
  • Creating a mail merge.
 
Advanced skills covered:
  • Linking and embedding
  • Templates
  • Macros
  • Customising the ribbon
  • Adding references and citations
  • Comparing and combining documents
  • Editing documents on the web and a mobile device
  • Publishing a document with Word Mobile 2010
  • Creating a master document
  • Inserting an index.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

MS Outlook: Advanced

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council Staff who would like to extend their MS Outlook skills

 

Overview

Develop Advanced Microsoft Outlook 2013 skills and knowledge to manage and organise your e-mail, schedule meetings with colleagues, manage your contact information, create task requests for others to perform and much more.

 

Key Learnings

  • Effectively edit email messages
  • Organise and work with mail folders and use quick steps
  • Use the search facilities to locate messages and other outlook items
  • Work with message views
  • Create and work with colour categories
  • Create and use rules to manage your email messages
  • Use many outlook features as you work with email messages
  • Schedule appointments and events in your calendar
  • Schedule meetings using outlook
  • Monitor and manage your contacts within outlook
  • Create and work with task requests

 

Additional Information

Prerequisites: Advanced Microsoft Outlook 2013 2 assumes some knowledge of the software and it would be beneficial to have a general understanding of personal computers and the Windows operating system environment.
 
For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

MS Outlook: Basics

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council Staff who are new to Microsoft Outlook

 

Overview

Learn how to use Outlook 2013 and gain the skills and knowledge to manage emails, Outlook Calendar, task and notes functions.

 

Key Learnings

  • Email Management
  • Email techniques (above effective email management)
  • Automating common tasks with Quick Steps
  • Outlook Shortcuts
  • Using Contacts and Contact Groups
  • Creating and managing contacts
  • Updating contacts from incoming mail
  • Outlook distribution lists
  • Using the Outlook Calendar
  • Managing appointments and events
  • Creating and accepting meeting invitations
  • Reminders
  • Recurring appointments
  • Sharing a calendar with others
  • Tips for Managing Tasks and Notes
  • Creating, editing and deleting tasks
  • Organising and viewing tasks
  • Accepting / declining tasks
  • Notes

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Negotiating and Influencing Skills

Business

Duration: Half Day
Investment: $495 incl GST
Delivery: Face 2 Face

 

Target Audience

Elected Members

 

Overview

This program will provide participants with the opportunity to improve their understanding of the strategic negotiation and influencing process.

In this session participants will develop key skills used to implement a structured method to negotiate successfully and enhance their influencing capabilities. They will also learn collaboration techniques to achieve meaningful commitments and manage the stress that can be experienced through a negotiation process.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Own the Room - Public Speaking and Presenting for Council Staff

Business

Duration: Half Day (9:30am - 12:30pm)
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Council Staff

 

Overview

Being able to communicate effectively is one of life’s most important skills. It allows you to connect with people, to deliver information and to form positive relationships. Communicating in a way that builds trust, respect and engagement with your listeners is becoming more essential than ever before as we adjust to the challenges of today’s fast-paced world where everyone is competing to be heard. In a relaxed and safe setting, learn how to refine your public speaking and presentation techniques so that you become a strong and vibrant communicator, capable of delivering key messages in any forum.

 

Key Learnings

  • Preparation: how to start, when to stop;
  • Structure and signposting to help frame a speech/presentation that will resonate;
  • The KISS principle: key messages and talking points that will keep you on track;
  • The importance of words and phrasing that are clear and easy to understand;
  • Speech rhythm, tone and inflection to ensure your audience stays engaged;
  • Analogies and anecdotes to explain complex ideas and statistics;
  • Presentation and demeanour support to build on image and brand;
  • Body language – the tricks and pitfalls; and Insider tricks of the trade.

 

Facilitator

Georgina McGuinness, Director – McGuinness Media
Georgina is an experienced media relations, government relations and stakeholder engagement executive, who has forged a career of more than 30 years in communications. For 25 years, Georgina presented Adelaide’s premier weekend news bulletin on Channel 9. Away from the news desk, she was also a senior journalist, sub-editor, producer, chief of staff and documentary presenter. Georgina has received awards for TV journalism and participated in a news presenter exchange with Adelaide’s sister city, Austin, Texas. More recently, Georgina has been a speech-writer to two State Opposition Leaders and Senior Communications Adviser, to then Leader of the Opposition (and current SA Premier) the Hon Steven Marshall MP.

This unique background across media and government has allowed her to establish a wealth of experience and expertise in communication, stakeholder engagement, key message development, publicity, branding and presentation.

In April 2014, she established McGuinness Media and in the five years since, she has experienced strong and growing demand for her services.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Policy and/or Procedure Workshop (in-house)

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face (in-house only)

 

Target Audience

Councils seeking individually tailored training in writing and development of policies and/or procedures.

 

Overview

Course content and learning outcomes to be negotiated with individual Councils

 

Key Learnings

Could include:
  • Developing internal Council policies and procedures;
  • Understanding and developing policy positions on behalf of Council;
  • Area specific policy development (e.g. natural resources management, climate change, community development etc.);
  • Common challenges in policy development and strategies to overcome them;
  • Engaging community and stakeholders in the policy development process;
  • Writing and structuring policy and/or procedure documents; and
  • Other relevant topics as required by individual Councils.

 

Facilitator

Victoria Haupt has been working with local government in strategy and policy development for almost 15 years. Qualified in urban and regional planning and training and assessment, she is the founder of writing and consulting practice Concise www.concise.com.co

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Policy Development and Strategic Thinking

Business

Duration: Half Day 
Investment: $495 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Elected Members

 

Overview

Policy development is a principal role of a council. It requires the ability to think strategically and be analytical.

This session assists participants understand the difference between strategic, operational and public policy and the process for developing policy. It will explore practical and challenging examples of policy development and policy. 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Project Management Basics

Business

Duration: 2 Days
Investment: $880 incl GST
Delivery: Webinar

 

Target Audience

New Project Managers, Project Team members, Project Sponsors & Governance staff

 

Overview

This 2-day program is designed to give project managers working in councils a basic overview of project management.

 

Key Learnings

  • A basic overview of the art of project management including use of basic tools and techniques
  • An introduction to commonly used best practice methodologies and frameworks including PMBOK®, PRINCE2® and AgilePM®.
  • Enough of the basics to run your first small project.
 
Day 1
  • High level structures – Portfolios, Programmes and Projects
  • Frameworks and methodologies – PMBOK, PRINCE2, AgilePM, Hybrids (their structures and similarities)
  • PM Constraints – Scope, Time, Costs, Benefits, Risks and Quality (STCBRQ)
  • Successful projects – what constitutes a successful outcome?
  • The project managers role
  • Hard/technical skills
  • Soft Skills – Servant leadership
  • Stakeholders and communications
 
Day 2
  • Front end loading - setting up for success
  • Project mandate
  • The business case - elements of successful business cases
  • Estimation/budgeting – Waterfall vs Agile, Work Breakdown Structures
  • Scheduling & resourcing
  • Execution & delivery
  • Day to day management activities
  • Reporting – what to report, Waterfall vs Agile reporting, “RAG” Status reporting – STCBRQ, Costs vs Actuals vs Forecast, Earned Value
  • Close out
  • Handover
  • Project review – use of lessons learnt and continual improvement
  • Post project
  • Ongoing measurement of benefits and reporting

 

Facilitator

Tom Sulda - Director, Lead Trainer LATSA Learning Services
Tom is a business strategy and process consultant as well as a process trainer in Business Analysis, Project Management (Prince2, Agile, PMBOK, Prince2 Agile, and MSP) including Information Security. Tom is a highly experienced business executive having worked across all business functions from the front to back end including corporate services for NFPs, Government and Commercial businesses.

Qualifications
  • Bachelor of Electrical and Electronic Engineering Degree (1st Class Honours)
  • Graduate Certificate in Management
  • Diploma of Project Management
  • Fellow – The Institution of Engineers Australia
  • Qualified ISO IMS (HSEQ) lead auditor (RABQSA)
  • Agile PM & BA Practitioner 2014, Prince2 Practitioner 2014, Managing Successful Programs Practitioner 2015, ISO 27001 Certified Information Security Officer 2018

 

Additional Information

To compliment this training, we recommend you consider attending the Business Case Writing session. For more information and to enrol, please click below:
Business Case Writing

All content is underpinned by participants carrying out group activities, including the use of basic tools and techniques to reinforce learning outcomes. Take away learning materials are provided to all participants.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Rates Administration Masterclass

Legal

Duration: Half Day 
Investment: $385 incl GST
Delivery: Face 2 Face and Webinar

 

Target Audience

Intermediate and experienced rates and finance officers

 

Overview

Rates constitute a system of taxation. It is the responsibility of all rates and finance officers to ensure that councils’ significant rating powers are applied lawfully and correctly. New rates and finance officers, and intermediate officers seeking a detailed refresher upon the legal basis of rating powers, are encouraged to enrol in our ‘Introduction to Rating’ short course.

For those who are more advanced, this ‘Rates Administration Masterclass’ will provide an opportunity to learn and to engage with other experienced rating practitioners regarding more complicated issues across all facets of rating.

 

Key Learnings

This Masterclass will commence with a re-cap of various important rating concepts. Following this re-cap, we will explore numerous specific issues, in a workshop format. Matters discussed will include:
  • Areas of land which may be subject to fixed charges and/or minimum rates;
  • When and how to impose separate rates;
  • Issues relating to the imposition and calculation of service rates and service charges;
  • Mandatory public consultation requirements for certain changes in respect of rating;
  • Whether or not ‘rating policies’ are required, and what they should contain;
  • Dealing with rebate applications;
  • Dealing with objections to land attribution, objections to valuation, and ‘section 270’ reviews;
  • The relevance of the ‘principal ratepayer’, and other persons from whom rates may be recovered;
  • Debt recovery, including sale of land for non-payment of rates.

 

Facilitator

Felice D’Agostino, Principal – Governance and Regulatory Services – Norman Waterhouse Lawyers
Felice assists and provides advice to local authorities on a wide variety of matters involving statutory interpretation, administrative law, governance, public administration, freedom of information, and public integrity. She has extensive experience in delivering high quality training seminars, workshops and conferences across her many specialisations. 

The Norman Waterhouse Local Government team is the largest of its kind in the State and is widely recognised as the leader in the provision of advice and representation to the local government sector in South Australia.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Records Management Fundamentals & Implications of GDS40 - Day 2 Only

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Information and Records Management Officers and other Council Officers responsible for information and records management practices within Councils. 

 

Overview

'Classification and Disposal of Records' (GDS20) is day 2 of a 2-day 'Records Management Fundamentals' program.

For further information and to enrol in the 2-day 'Records Management Fundamentals' program please click here.

 

Key Learnings

Day 2: Classification and Disposal of Records training 
  • Standards and legislation relating to the management of records
  • Records Management Framework required for compliance and best practice
  • Practices required to manage and maintain Council records, including:
    • Digital and Physical Records Management
    • Record Creation, Capture and Control
    • Classification and File Creation
    • Disposal GDS20 (and implications of GDS40), GDS21, GDS32, GDS 36
    • Destruction of Temporary Records – self authorisation
    • Management of Permanent Retention Records
    • Privacy and Access

This program will provide hands-on, informative, practical training and will enable participants to engage with officers from other Councils who are facing similar issues.

 

Facilitator

Wendy Fewsdale has extensive experience in the records management industry, working in both local and state government spheres and the private sector. She has both the practical experience gained by working as a records manager within local government, strategic experience as an advisor and records management consultant for State Records of South Australia and as a private consultant in her own business.

As a trainer and educator, Wendy has developed and delivered numerous training and awareness sessions across all industry sectors as well as undergraduate and postgraduate tutorials for the School of Communication and Information.

She has also developed and delivered Certificate III and IV Business (Recordkeeping), training courses and presentations for State Records of South Australia, private sector and government clients, seminars and conferences and is an experienced HP TRIM, HP RM and HP CM and Objective Electronic Document and Records Management System trainer.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Records Management Fundamentals Full Program

Business

Duration: 2 Days 
Investment: $970 incl GST
Delivery: Face 2 Face

 

Target Audience

Information and Records Management Officers and other Council Officers responsible for information and records management practices within Councils.

 

Overview

This 2-day course will provide participants with an awareness and understanding of records management concepts, practices and issues relating to Local Government.

Day 1: Records Management Concepts and Framework
Day 2: Classification and Disposal of Records (GDS 40)

 

Key Learnings

  • Standards and legislation relating to the management of records
  • Records Management Framework required for compliance and best practice
  • Practices required to manage and maintain Council records, including:
    • Digital and Physical Records Management
    • Record Creation, Capture and Control
    • Classification and File Creation
    • Disposal  GDS40), GDS21, GDS32, GDS 36
    • Destruction of Temporary Records – self authorisation
    • Management of Permanent Retention Records
    • Privacy and Access

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Report Writing

Business

Duration: 2 Half Days (9:30am - 1pm)
Investment: $605 incl GST
Delivery: Webinar 
 

 

Target Audience

All Council Officers required to prepare reports.
 

 

Overview

This session is designed to increase a participant’s confidence to plan, structure and edit, well organised, precise and clear reports that others will want to read. 
 

 

Key Learnings

  • Identify the purpose and reader(s) of their report documents
  • Plan and structure reports to ensure correct and logical information flow
  • Write to suit their reader(s) and key stakeholders
  • Utilise a variety of methods for collecting and evaluating information
  • Write using plain English words, sentences and paragraphs
  • Use the stages of the report writing process to write, edit and present reports
  • Develop and present the facts and arguments to support their findings
  • Present clear conclusions and persuasive recommendations
  • Structure and format reports for local government reader(s) and standards
  • Proofread, edit and revise their written documents to ensure effective outcomes

 

Facilitator

Anne Haberman - Anne Haberman Training and Consulting Services
Anne is passionate about helping people communicate effectively through business documents. With over 30 years training experience, she is a highly skilled facilitator who works with her participant’s to achieve their writing and editing goals whilst ensuring their learning experience is enjoyable and practical.
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Reputation and Media for Elected Members

Business

Duration: Half Day
Investment: $385 incl GST
Delivery:Face 2 Face & Webinar

 

Target Audience

Elected members

 

Overview

Elected members as leaders are responsible for the reputation of council.

In this session participants will gain a greater understanding of media dynamics and learn methods to proactively manage media in context of their role.
 

 

Additional Information

 
For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.
Please note: Elected Members are encouraged to confirm with their administrators authorisation to register, prior to committing.
 

 

Reputation and Media Skills for Mayors and Chairpersons

Business

Duration: Half Day
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Mayors and Chairpersons

 

Overview

A Mayor or Chairperson is the principal spokesperson for a council.

This session which has been designed specifically for Mayors and Chairpersons, aims to provide participants with a greater understanding of media dynamics and how to positively manage them. 

The workshop will equip participants with the skills to effectively manage media interviews through interactive practice sessions.

 

Additional Information

The LGA is also providing 'hands-on' in-house customised media training sessions for councils.
For further information about this Reputation and Media for Elected Members training, please click here.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Responsible Social Media Use and Defamation Law

Legal

Duration: Half Day 
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

CEOs, HR Officers, Managers

 

Overview

Local government employees have a number of statutory and contractual obligations to councils in respect of their conduct during and sometimes outside of working hours. With technology and social media being integral parts of most people’s work and personal lives, it is important that employees are aware of how to appropriately and responsibly use these platforms.

This session will provide guidance to senior council officers on how to enforce responsible employee social media use and the implications of conduct to the contrary. Examples of inappropriate social media use can also lead to defamation publications being made.

In addition to explaining how councils can prevent inappropriate employee social media use, this session will provide an overview of defamation law in South Australia pursuant to the Defamation Act 2005 (SA) and common law.

 

Key Learnings

  • What should be included in a Social Media Policy
  • How to enforce responsible social media use amongst employees in the workplace
  • How to detect inappropriate social media use and protect confidential information/intellectual property of the council 
  • Work, health and safety implications of inappropriate social media use
  • What constitutes a defamatory publication
  • Defences to defamatory publications 

 

Facilitator

Sathish Dasan, Principal – Employment and Industrial Relations, Governance – Norman Waterhouse Lawyers
Sathish is the Principal in charge of the Norman Waterhouse Employment & Industrial Relations, Insurance, and Governance & Regulatory teams. Sathish has been named as one of Australia’s leading lawyers in Doyle’s Legal Guide for the last ten years and has earned a reputation as one of South Australia’s pre-eminent specialists in the respective fields of industrial relations, local government and administrative law. 

Virginia Liu, Senior Associate – Employment and Industrial Relations – Norman Waterhouse Lawyers
Virginia advises local government and private sector clients in a wide range of litigious and non-litigious matters, in the areas of employment, industrial relations and work health and safety law. Virginia regularly design and deliver training seminars, workshops and presentations for council staff and elected members.

The Norman Waterhouse Local Government team is the largest of its kind in the State and is widely recognised as the leader in the provision of advice and representation to the local government sector in South Australia.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Roles and Responsibilities of Council Employees

Legal

Duration: Half Day 
Investment: $385 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

New and existing Council staff

 

Overview

Council employees have a number of roles and responsibilities pursuant to the Local Government Act 1999 (SA) and other industrial instruments. In addition, councils have a number of workplace policies and procedures that prescribe obligations on staff. This session will assist council employees to navigate their way through their various roles and responsibilities, while emphasizing the importance of their duties as public officers.  

 

Key Learnings

  • Explanation of the general duties of council employees pursuant to the Local Government Act 1999 (SA)  
  • Interaction between council employees and council members
  • Relationship between the performance of duties and the council’s broader responsibilities to the community and public

 

Facilitator

Sathish Dasan, Principal – Employment and Industrial Relations, Governance – Norman Waterhouse Lawyers
Sathish is the Principal in charge of the Norman Waterhouse Employment & Industrial Relations, Insurance, and Governance & Regulatory teams. Sathish has been named as one of Australia’s leading lawyers in Doyle’s Legal Guide for the last ten years and has earned a reputation as one of South Australia’s pre-eminent specialists in the respective fields of industrial relations, local government and administrative law. 

Virginia Liu, Senior Associate – Employment and Industrial Relations – Norman Waterhouse Lawyers
Virginia advises local government and private sector clients in a wide range of litigious and non-litigious matters, in the areas of employment, industrial relations and work health and safety law. Virginia regularly design and deliver training seminars, workshops and presentations for council staff and elected members. 

The Norman Waterhouse Local Government team is the largest of its kind in the State and is widely recognised as the leader in the provision of advice and representation to the local government sector in South Australia.  

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Team Member to Team Leader

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Staff who are new to a team leader role or aspiring leaders  

 

Overview

Taking on a team leader role for the first time is an exciting time, but often also a challenging one, especially if you are managing those who were previously your colleagues or you are trying to establish your credibility with an established team, or you are being compared to the previous leader.  

This one day workshop will give participants the opportunity to discuss the challenges they are facing in their new role (and in doing so realise these challenges are quite common and they are not alone), strengthen the basic leadership behaviours of direction and support and how to vary these depending on the development  needs of each team member and the  situation  and go away with a workable framework to develop a high performing and happy team.

 

Key Learnings

  • The qualities and skills of an effective team leader and knowing your own  unique combination of leadership strengths and current  development needs
  • Managing relationships with team members who were once your colleagues, and establishing your credibility
  • How to manage being the “meat in the sandwich” between your team members and upper management
  • Setting up the conditions for a happy and high performing team:  how to establish team norms, team values and team behaviours
  • Situational Leadership:  the basic leadership behaviours, when and how much  direction and support to give each team member
  • How to delegate, give constructive feedback and  deal with conflict

 

Facilitator

Helen Alm - B Adult and Voc Ed, Ass .Dip. Bus. (HRD)
Helen Elizabeth Alm, has been a trainer, facilitator, adult educator, presenter and coach, since 1987 and has operated her own business, Helen Elizabeth Seminars since 2003. Helen is a dynamic and inspirational facilitator and her areas of expertise include Authentic Leadership, Personal and Professional Effectiveness, Professional Communication, Time, Self and Energy Management, Resilience and  mindfulness in the workplace .

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Techniques for Participation in Community Engagement

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Webinar

 

Target Audience

Community Engagement Officers and Managers in the Community Development, Community Services, Planning and Development and Strategic Planning areas.

 

Overview

This course will provide participants with an introduction to community engagement techniques that have been developed by practitioners from around the world. Prior to attending this course, it is recommended that participants attend the Community Engagement for Council Officers course which provides training in the use of the Local Government Community Engagement Handbook.

The handbook has been revised to include a section on engagement techniques including how to engage with Aboriginal communities and people with disabilities; and social media. The Community Engagement course teaches participants how to effectively plan for community engagement which leads to the selection of suitable techniques.

 

Key Learnings

  • Review and build on the planning process for community engagement
  • Explore the range of skills needed to work with community engagement techniques
  • Provide a structured approach to determining which techniques are most likely to produce desired results and increase participation in community engagement
  • Provide active participation in a range of techniques such as facilitation of small groups, 'Focussed Conversations' and 'World Café'.

 

Facilitator

Barbara Chappell is the author of the LGA Community Engagement Handbook and the City of Onkaparinga's Community Engagement Handbook which won the IAP2 Core Values Award for Best Policy Framework 2007. Barbara is licensed to train the International Association for Public Participation (IAP2) Certificate Program and the Dealing with Opposition in Public Participation course.  She has delivered community engagement training across Australia, in Singapore, Jakarta, San Diego, Ottawa and Tel Aviv. She works with Councils and community groups throughout South Australia to raise awareness of community engagement practices.
 

 

Additional Information

This course is part two of a two-part series. Part one is Introduction to Community Engagement for Council Officers.

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Time Management

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Webinar

 

Target Audience

Council staff 

 

Overview

Time management is one of the most common issues that thwarts productivity -and that’s  under normal circumstances. In this program participants will explore ways to avoid pitfalls, conquer distractions, and stay professional and productive whether working from home or the office. 

 

Key Learnings

  • How we are our own biggest enemy when it comes to time management
  • How to identify and address poor time management habits
  • How and when to say ‘no’! (and when to negotiate or find an alternative way)
  • How to be more productive and efficient
  • How to manage multiple demands
  • Setting boundaries
  • How to handle email communication
  • How to multi-task
 

Key Focus Areas

  • Avoid software overwhelm 
  • Developing a schedule
  • Planning techniques – making all tasks 10 minutes
  • Managing email ‘overload’
  • The How to of “Inbox to zero”
  • Knowing when to work on what
  • Prioritising tasks
  • Delegation
  • The multi-tasking myth
  • Handling interruptions
  • Urgent versus Important
  • Breaking bad habits
  • Development Action Plan

 

Facilitators

Bridget Hogg and Abbie Allen of HR Development at Work will present Time Management together, focusing on what Time Management looks like when you are working from home. 

Bridget shares her experience as a home-based HR consultant working on multiple programs at once whilst trying to prioritise business development. Abbie shares her experience as a project lead and mother working from home with multiple clients on multiple projects whilst balancing the needs of her family. 

Bridget will focus on: managing yourself and your home office; delegation; identifying, managing and breaking bad habits; effective prioritisation and planning.

Abbie will focus on: managing email overload, getting your inbox to zero; making all tasks 10 minutes; her “worst first” technique to starting your day on the right foot; how she uses the complete delegation technique to save clients time and her stress; utilising better technological systems to manage overload; knowing when to work on what; managing home demands and work when working from home, and managing multiple demands/multi-tasking.

This course will be tailored again to focus on Time Management in the Office when people are back working in offices.

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Wellbeing and Resilience

Business

Duration: 2 Days
Investment: TBA
Delivery: Face 2 Face

 

Target Audience

Council staff who see the importance in developing wellbeing and resilience

 

Overview

This course will assist council staff interested in learning about positive psychology and fostering wellbeing and resilience. Participants will gain an understanding of strategies to improve wellbeing in themselves and others based on positive psychology research.

In line with the recommendations from Professor Martin Seligman 2013 Thinker in Residence, this workshop uses the PERMA framework to explore applications and practical strategies underpinned by research, for building wellbeing and creating flourishing people and workplaces.
 
  • Positive emotion has a strengthening effect on our brains and bodies, helps broaden our perspectives and build psychological resources
  • Engagement is the connection we have with activity or environment. Drawing on research from strengths we look at strategies to increase engagement.
  • Relationships matter, and we will practice an evidence based strategy for building positive relationships and strengthening connections.
  • Meaning is something we create and this workshop will look at ways to increase connection to values and living with a sense of purpose
  • Accomplishment, mastery, competence and achievement have strong links to wellbeing and we explore mindset and systems to promote accomplishment. 

 

Key Learnings

  • An introduction to wellbeing and skills in developing positive emotion
  • Developing engagement
  • Developing positive relationships
  • Connecting to meaning
  • Developing accomplishment and developing resilience and optimism

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Work Effectively in a Team Environment

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face

 

Target Audience

Council staff who manage teams

 

Overview

The course is designed to cover the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

 

Key Learnings

  • Work effectively with others
  • Develop effective workplace relationships
  • Contribute to work group activities
  • Deal effectively with issues, problems and conflict

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Workplace Bullying Awareness Workshop

Business

Duration: Half Day
Investment: $385 incl GST
Delivery: Face 2 Face

 

Target Audience

This course is intended for all workers as identified in Councils Training Needs Analysis.

 

Overview

This course will provide workers with practical information and advice about workplace bullying and making your workplace safer and more hospitable for everyone concerned.

 

Key Learnings

  • Understand legislative compliance requirements associated with preventing and addressing workplace bullying
  • Identify and define workplace bullying
  • Identify why workplace bullying occurs
  • The effects of workplace bullying
  •  How to deal with workplace bullying

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

Writing Successful Business Cases

Business

Duration: 1 Day
Investment: $605 incl GST
Delivery: Face 2 Face & Webinar

 

Target Audience

Aspiring and Practising Council Project Managers, PMO Support Team staff, Project Sponsors, Business Analysts, Quality Assurance Personnel

 

Overview

The business case is a critical component in any project management framework. It sets out clear reasons for the proposed investment and tracks the intended benefits throughout the life of the project and ultimately the return on investment.
The conceptualisation, generation and presentation of a business case is a key skill for project personnel.
 
Whilst an analytically oriented team is generally needed to pull together the components of the business case, a highly valued skill is being able to present the business case succinctly and coherently to those ultimately charged with its approval.
 
This one-day interactive workshop guides participants through the importance of a sound business case and its alignment to strategy. Participants will develop a business case and present it for approval at the end of the day. Whilst a fictional local government contextualised case study will be available for participants to develop a business case on the day, participants are encouraged to bring their own business case for development by themselves or as part of a group.

 

Key Learnings

  • Learn and understand the fundamentals and importance of a sound, well-crafted and considered business case
  • Learn to work as a team to develop a business case based on a case study or your real-life example
  • Develop confidence to present a business case to an executive for approval
  • Upon completion of this session participants will have the opportunity to:
  • Embed business case writing and presentation skills into their team via hands on experiential learning
  • If not yet present, use the business case format used in this program in their project management methodology
  • Take the opportunity to promulgate a consistently used and understood business case writing methodology

 

Facilitator

Tom Sulda - Director, Lead Trainer LATSA Learning Services
Tom is a business strategy and process consultant as well as a process trainer in Business Analysis, Project Management (Prince2, Agile, PMBOK, Prince2 Agile, and MSP) including Information Security. Tom is a highly experienced business executive having worked across all business functions from the front to back end including corporate services for NFPs, Government and Commercial businesses.

Qualifications
  • Bachelor of Electrical and Electronic Engineering Degree (1st Class Honours)
  • Graduate Certificate in Management
  • Diploma of Project Management
  • Fellow – The Institution of Engineers Australia
  • Qualified ISO IMS (HSEQ) lead auditor (RABQSA)
  • Agile PM & BA Practitioner 2014, Prince2 Practitioner 2014, Managing Successful Programs Practitioner 2015, ISO 27001 Certified Information Security Officer 2018

 

Additional Information

To compliment this training, we recommend you consider attending the Project Management Basics session. For more information and to enrol, please click below: Project Management Basics

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering you are accepting our policy conditions. For a copy of our policies, please click here.

 

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