Target Audience
Mayors and Deputy Mayors 
 
Overview
Under the Behavioural Standards for Council Members, the responsibility for managing and addressing complaints often falls to the Mayor. In some cases, however, this role may be delegated to the Deputy Mayor or another member appointed by the Council. Additionally, Section 75G of the Local Government Act 1999 designates the Mayor, or where applicable, the Deputy Mayor or another Council-appointed member, as the responsible person for issuing directions to a Council Member. This is to ensure their actions or omissions do not adversely impact the health and safety of other Council Members or the Chief Executive Officer.
 
Mayors and Deputy Mayors play a critical role in demonstrating and upholding excellence in leadership, behaviour integrity.
 
Key Learnings
This training session will incorporate hypotheticals, case studies, and provide an overview of:
 

• The legislative framework;
• The role of the person responsible for managing complaints under the Behavioural Standards for Council members;
• The role played by the responsible person under s.75G;
• Effective complaint management;
• Early resolution of complaints.

 
Facilitator
Felice D'Agostino, Principal, Norman Waterhouse Lawyers
 
Felice D’Agostino assists and provides advice to local authorities on a wide variety of matters involving statutory interpretation, administrative law, governance, public administration, freedom of information, and public integrity. Felice takes a practical and solutions-based approach to representing her clients and assisting them to deal with competing pressures. As a Principal in Norman Waterhouse’s Employment, Governance and Regulatory Services team Felice specialises in governance and public administration and is committed to assisting her clients to make defensible decisions that will withstand scrutiny.
 
The Norman Waterhouse Local Government team is the largest of its kind in the State and is widely recognised as the leader in the provision of advice and representation to the local government sector in South Australia.    
 
Additional Information
What ‘Delivery Options’ are available for this session?
If a session is scheduled, the delivery options can be found below in the location field of the ‘Upcoming Workshops’ section. (Address = Face 2 Face delivery, Webinar = Virtual delivery)
 
No ‘Dates’ scheduled?
Complete our ‘Enquiry Form’ to be added to our waitlist and notified of upcoming dates.
 
Interested in having this program brought ‘In-House’ to your council?
Check your eligibility by requesting an ‘In-house eQuote’.
 
For further information about the content of this program, please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
 
Please understand that by registering, you are accepting our policy conditions. For a copy of our policies, please click here.