Managing Stress and Handling Difficult Conversations

Time:  9:00am to 3:00pm
For: All staff

Course Overview:
This course is aimed at equipping participants with the skills required to identify life's stressors, particularly those associated with managing difficult staff situations. It will develop the participant's awareness skills, and in a workshop environment introduce techniques for managing unavoidable stress in a healthy manner.
Participants will gain an understanding of:
    - the difference between "good" stress and "harmful" stress
    - stress management techniques and how to apply them
    - practical strategies for managing difficult workplace conversations to ensure optimum outcomes.
      being aware of, and working with individual personality differences.

Presenter:  Glen Hoppo
Glen’s training and development experience includes, facilitating certificate and diploma, management courses, in-house workshops, and public seminars. His leadership experience includes senior and executive roles in public and private organisations, and includes developing and implementing improvement strategies, corporate restructures and building effective work teams. His studies include people management/leadership and customer relationship in the US and Europe