Handling Conflict Situations for Council Officers
Duration: 1 DayInvestment: $605 incl GST
Delivery: Face 2 Face
(Delivery methods are subject to change)
Target Audience
All Council Officers
Overview
This course will explore how personal conflict styles influence our behaviour when dealing with difficult conversations and conflict situations. As professionals providing a service to the public, it is useful to become aware of how our own behaviour can be managed to build capacity within the community to respond rather than react to situations.Participants practice the skill is groups of three, with one person taking on the role of the Council Officer, another taking on the role of a resident, with the third person observing and providing feedback. Then they reverse roles so everyone gets a chance to practice in a safe and comfortable setting.
Key Learnings
- Possibilities and limitations of conflict management
- Nature and source of conflict
- Identify personal conflict styles
- Provide practical opportunities
- Different responses to various conflict situations
- Common conflict situations
Feedback from past participants is that they get the most value out of role-playing as “it is the best way to really learn how to become competent at handling conflict”.
Facilitator
Barbara Chappell holds a Masters in Conflict Management and is licensed to train the International Association for Public Participation (IAP2) Certificate Program and the Emotion, Outrage and Public Engagement course. Barbara works with Councils and community groups throughout South Australia to raise awareness of the role of conflict management in community engagement and community relations.
Additional Information
What ‘Delivery Options’ are available for this session?If a session is scheduled, the delivery options can be found below in the location field of the ‘Upcoming Workshops’ section. (Address = Face 2 Face delivery, Webinar = Virtual delivery)
No ‘Dates’ scheduled?
Complete our ‘Enquiry Form’ to be added to our waitlist and notified of upcoming dates.
Are you eligible for a ‘Group Discount’?
If you have 5 or more Members/staff from your council interested in a scheduled course, you may be eligible for a group discount. Request a ‘Group Discount eQuote’.
Interested in having this program brought ‘In-House’ to your council?
Check your eligibility by requesting an ‘In-house eQuote’.
For further information about the content of this program, please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.
Please understand that by registering, you are accepting our policy conditions. For a copy of our policies, please click here.
