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Customer Service 101

Duration: 1 day
Investment: $605 incl GST
Delivery: Face 2 Face
 

 

Target Audience

All Council Staff
 

 

Overview

If your council is keen to develop a robust consumer service strategy - this training option is for you.  
 

 

Key Learnings

  • Clarifying and assessing customer service needs
  • Providing superior customer service
  • Integrating marketing communications
  • Customer service systems
  • Customer service strategy
  • Customer intelligence
  • Customer loyalty
  • Customer satisfaction and complaint resolution
 

 

Additional Information

For further information about the content of this program or to enquire about having this program brought ‘In-House’ to your council or to a ‘Council Hub’ near you please contact LGA Training on 8224 2000 or at training@lga.sa.gov.au.