9.30am to 4.30pm
All Council Staff
If your council is keen to develop a robust consumer service strategy- this training option is for you. E&T can tailor this course to suit your council's specific needs.
Topics may include:
- Clarifying and assessing customer service needs
- Providing superior customer service
- Integrating marketing communications
- Customer service systems
- Customer service strategy
- Customer intelligence
- Customer loyalty
- Customer satisfaction and complaint resolution
Please note: this session is to delivered in-house only. Please contact Emma Urvan to book a session for your council/organisation.
Local Government Association of SA in collaboration with TAFESA