Customer Service 101

9.30am to 4.30pm 
All Council Staff
Course Overview:
If your council is keen to develop a robust consumer service strategy- this training option is for you.  E&T can tailor this course to suit your council's specific needs.

Topics may include:
- Clarifying and assessing customer service needs
- Providing superior customer service
- Integrating marketing communications
- Customer service systems
- Customer service strategy
- Customer intelligence
- Customer loyalty
- Customer satisfaction and complaint resolution