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Customer Service 101 - InHouse

Time: 
9.30am to 4.30pm 
 
For: 
All Council Staff
 
Course Overview:
If your council is keen to develop a robust consumer service strategy- this training option is for you.  E&T can tailor this course to suit your council's specific needs.

Topics may include:
- Clarifying and assessing customer service needs
- Providing superior customer service
- Integrating marketing communications
- Customer service systems
- Customer service strategy
- Customer intelligence
- Customer loyalty
- Customer satisfaction and complaint resolution

Please note: this session is to delivered in-house  only. Please contact Emma Urvan to book a session for your council/organisation. 

Presenter:
Local Government Association of SA in collaboration with TAFESA