Course Details

BUSHFIRE: Information for Customer Service Staff

Investment: FREE
Duration: 2 hours

Council customer service staff

The session has been designed to as a result of feedback from councils whose reception staff were inundated by queries from the public about bushfires burning in their communities. This training is not a fire fighting exercise. It is an interactive exercise to encourage participants self-learning, focusing on information flow between service centres, community and CFS information sources.
Delivered in partnership with LGA and CFS Bushfire Safety teams it aims to build skills by immersing participants in a mock bushfire scenario.

The central role of the CFS team is to support organisations to be Bushfire Ready, through the provision of published materials, feedback on organisational plans and the presentation of bushfire awareness sessions and scenarios. This session will focus on local government services particularly at community focal points – Council reception, libraries, customer service centres and community hubs.
The aim of the session is to increase the level of understanding for local government staff of:
- Things that might happen when a bushfire impacts their community
- Decision making under stress
- The potential importance of service centres for information flow in an emergency, and
- The need to seek out information from a variety of sources

For further information about holding tailored in-house sessions at your council or at a hub in your region, or for queries about program content please contact Liz O'Flynn at or on 8224 2044.


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