Customer Service - Creating Brand Advocates

9.30am to 4.30pm 
All Council Staff
Course Overview:
A hands-on workshop open to all council staff who work in a team environment that will assist in the development of effective strategies and solutions to issues when dealing with customers.

Topics covered include:
- Communication strategies
- Team roles
- Professional conduct
- Ensuring every point of contact creates a positive brand advocate

Local Government Association of SA in collaboration with TAFESA