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Customer Service - Creating Brand Advocates

Time: 
9.30am to 4.30pm 
 
For: 
All Council Staff
 
Course Overview:
A hands-on workshop open to all council staff who work in a team environment that will assist in the development of effective strategies and solutions to issues when dealing with customers.

Topics covered include:
- Communication strategies
- Team roles
- Professional conduct
- Ensuring every point of contact creates a positive brand advocate

Presenter:
Local Government Association of SA in collaboration with TAFESA